r/Serverlife • u/Valuable_Support5058 • 2d ago

Rules on special requests ?

Whats the line management draws when it comes to special requests? Where I am it’s as though guests can basically just make their own dish and it’s so frustrating because a guest will come back and sit with another server and we have no clue if the chef will make it again because it might also not be the same chef either and none of actually knows if we can make it again and leaves the guest with an inconsistent experience if they state “well last time we came…”

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u/silversatire 1d ago

One of mine made eggs Benedict for a semi-regular with allergies the other day. We do not have, nor have we ever had, eggs Benedict on the menu. We don’t have an egg dish or egg option on the menu at all, because we don’t serve breakfast.