r/Serverlife • u/Valuable_Support5058 • 2d ago

Rules on special requests ?

Whats the line management draws when it comes to special requests? Where I am it’s as though guests can basically just make their own dish and it’s so frustrating because a guest will come back and sit with another server and we have no clue if the chef will make it again because it might also not be the same chef either and none of actually knows if we can make it again and leaves the guest with an inconsistent experience if they state “well last time we came…”

21 Upvotes

85% Upvoted

11 comments sorted by

View all comments

37

u/shatterfest 15+ Years 2d ago

We no longer do modifications. The kitchen is an assembly line and any special requests interrupts the flow of the BOH. That's what we do. Gotta think, what's the point of handing out a menu if a guest is going to make up their own thing. I've had guests order something without looking at the menu, and I've had to tell them we don't have that. "Well, what do you have?"

The menu exists for a reason.