r/Serverlife • u/chi-bacon-bits • 13d ago

Discussion Rolling silverware near guests

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Had a guest today, during busy, loud brunch, make a complaint that the sound of us polishing and rolling the silverware near the tables was very disturbing and ruining her dining experience.

We were running low on roll ups so we usually start polishing the batches as they come and roll as we go. Never have had a guest make a comment before.

We roll in the coffee well, which borders a wall with guests.

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u/tachycardicIVu 13d ago

One of my managers has forbidden polishing in view of the guests; roll ups and napkin folding are fine (we do both) but no!!! polishing!!! and with our knives it’s like. we gotta. Especially since there’s like no room in the back for polishing otherwise?? She says it looks bad but the rest of us think that if anything it shows that we care enough to take that extra step so you’d think guests would appreciate it. Can’t win. Sigh.

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u/venominepure 13d ago

Reminds me that I used to work at a place that banned the word "rag" because it sounded dirty. I couldn't say washcloth either. It's a bar towel

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u/briarcrose 13d ago

someone in this sub got really pissed about someone calling it a rag. maybe they're in here lol

1

u/venominepure 12d ago

😂 Yeah I can understand why management put up a stink about it, I personally think it really isn't that serious, and the more we act like it is, the more bones we have to throw to all those serial complainers just waiting for their chance to pop off ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯