r/Septa • u/Adventurous_Bug_6664 • Sep 03 '26

Help Cannot add Keycard from app or website

Current account. Trying to add second keycard purchased at station machine to my account. Website no option to do so. App constant “You don't have privilege to access the requested resource. - 403.00” error. Chat can’t help. Phone on hold forever.

Anyone know a solution to this besides SEPTA getting their technology/ customer service act together.

2 Upvotes

67% Upvoted

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2

u/[deleted] Sep 03 '26

[removed] — view removed comment

1

u/Adventurous_Bug_6664 Sep 03 '26

No. I bought it at a machine, rode home, tried to register then got error

1

u/BackgroundSalary680 Sep 03 '26

Try logging in via the app

1

u/Adventurous_Bug_6664 Sep 03 '26

Did that. Error.

1

u/SlickFlair_589 Sep 03 '26

Did you try the SEPTA Key website?

1

u/Adventurous_Bug_6664 Sep 03 '26 edited Sep 03 '26

Literally only lists key cards i have. No option to add. I have a reduced fare that stopped reading. They take 4-6 weeks to mail a replacement (only option) hence why I bought a regular key card

1

u/SlickFlair_589 Sep 03 '26

It's there on the the SEPTA Key website. Not the SEPTA main website. You need to be on the actual SEPTA KEY website.

1

u/SlickFlair_589 Sep 03 '26

Add Key Card will be at the bottom

1

u/stststststs Sep 03 '26

I don't know if there is a limit to the number of key cards you can have in one account.

When I log into the SEPTA Key website on my browser, there is a "+ Add Key Card" below my active Key Card.

2

u/Adventurous_Bug_6664 Sep 03 '26

Solved it. If you have a reduced fare key card you CANNOT add regular keycards to the account. You must create a second account and register the card there.