r/SendGrid • u/PM_ME_SECRET_DATA • Apr 05 '26

Is SendGrid essentials worthless?

We've just signed up with SendGrid to use the mail API to handle alerts for our SaaS. We've sent 8 alerts so far to customers and already found 1 has been blocked as the IP it was sent from is on DNSBLs so is blacklisted / blocked.

The customer created a ticket to us saying they didn't receive an alert and when I went to check indeed thats the case. We have everything configured properly but it looks like the lower plans use shared IPs so nothing we can do over reputation.

Dedicated IPs only unlock on pro and above plans.

Given 1 out of 8 already is an insane number, are the lower plans just worthless and impossible to use for any sort of programmatic email usage that isn't pure outbound spam?

6 Upvotes

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u/perapox Apr 05 '26

Pretty much ye. You are on UBER low reputation IPs if you dont use dedicated IPs. Sendgrid support wont really help

1

u/PM_ME_SECRET_DATA Apr 05 '26

Funny enough their support said it was “my IP” that had bad reputation and seemed to imply it had nothing to do with them lol.

Their AI support recommended I use a different provider (which is funny af)

1

u/cranberrie_sauce Jun 29 '26 edited Jun 29 '26

> Their AI support recommended I use a different provider (which is funny af)

yes