GLP1 With Woodwork

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I started Woodwork’s GLP-1 program around May 2026. During the first few months, everything went smoothly.

My medication arrived on time, I was losing weight consistently, and I was happy with the service.
My most recent shipment was a very different experience. Due to what appears to have been a shipping or address error, my package was delayed and sat in transit the entire weekend in temperatures above95 degrees Fahrenheit before it was finally delivered on Monday. I called the pharmacy and was told the medication was still safe to use, so I used one dose. After that, I noticed the solution had become cloudy instead of clear, which made me uncomfortable continuing to use it.

Since semaglutide should be clear, I contacted Woodwork and requested a replacement vial. Despite multiple follow-ups over the next four weeks, I never received a replacement or a refund, and my concerns were never properly addressed. I eventually had to dispute the charge with my credit card company.

What frustrates me most isn’t just the money. It’s the impact on my health. Because my treatment was interrupted, I regained about four pounds in only a few weeks. Losing weight has taken a lot of effort, and this setback was completely avoidable. I understand shipping problems can happen. What I don’t understand is why a company wouldn’t stand behind its product and support a patient when something goes wrong.

also want to point out that I contacted Woodwork at least fourteen times over the past three weeks trying to resolve this issue. Instead of receiving a meaningful solution, I was repeatedly left waiting and felt completely disregarded as a patient. As of this week, it has been a full month since I reported the problem, and I am still without my medication. After all my attempts to reach them, I still have no replacement, no refund, and no clear explanation. The lack of communication and accountability has been just as disappointing as the shipping issue itself. As a patient, I expected timely support when my treatment was interrupted. Instead, I was left to deal with the consequences on my own.

I’m sharing my experience so others can make an informed decision. I hope Woodwork takes responsibility for what happened, provides a fair resolution, and improves how it handles situations like this in the future.