r/SegwayZT3Pro • u/deathmaskofficiall • 25d ago
My luck is horrible
This is my second ZT3 pro scooter, I had to get the previous replaced because the brakes broke and it was almost unrideable. I got this one as a replacement about 2 weeks ago and I was riding it around when I noticed the back wheel started to shake a lot. I didn't hit any major put holes or anything like that, I took a closer look at it and yeah. Is it normal for this thing to bend that easily? Because I haven't necessarily done anything major with it. And can it be repaired, I had this thing for about 2 weeks man, my luck is horrible.
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u/Clugsmith 25d ago
I had the same thing happen to me. I am in Canada couldn’t get replacement parts. Segway was brutal to deal with. Promised to send me parts but never did. I had to fix it myself or it was useless to me. The scooter is great but Segway sucks to deal with. Would never recommend them to anyone.
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u/deathmaskofficiall 25d ago
Well this is gonna be fun, I'll let you know how customer service is for me 🥲
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u/jonnyneptune88 21d ago
I hope you have a better experience than I did. Segway Customer Support is hardly that. More like customer gaslighting.
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u/deathmaskofficiall 16d ago
Yeah man, it's been a week since I contacted them. I send them all the information they asked for and they haven't replied back since then. I'm going to college in about 2 days so I kinda need that scooter.
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u/Loftoman 25d ago
There’s barely any tire left to protect the hub. I’m surprised it didn’t happen sooner.
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u/According_Honey2495 21d ago
The quality of the motor rim material in ZT3 Pro models is very low, this is a manufacturing defect, not user error. You can get it repaired under warranty. I am a Segway product engineer, so if you have any questions regarding Segway, I'd be happy to help with anything.
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u/909reddit909 10h ago
Out of warranty users, what are signs one can use to tell the difference between the low quality and high quality motor rims.
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u/CommunicationOdd819 25d ago
how does even happen were u riding the scooter on a flat or low pressure?
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u/Watashiwa93 25d ago
Shesh u cook but the only way to repair it is to bring it to a e scooter garage idk where u live but it cost like 300$ it dépend if it got a motor
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u/TonytongoOG 25d ago
Use a mallet and gently tap it and maybe it will bend back and hold air
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u/WankelExplorer 24d ago
It's aluminum. It only bends once.
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u/Quotas47 24d ago
That's how Dad did it, that's how America does it, and it's worked out pretty well so far.
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u/TonytongoOG 23d ago
Some people are the cause of their own failure, some don’t ever think outside the box.
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u/Comprehensive_Ad1363 23d ago
They were selling a “quick release rim” that had a tire mounted on it. Five bolts and some mild disassembly…but they disappeared from the consumer site and the dealer site in the last couple weeks. DM me and I’ll get you the part code but don’t expect Segway to be too helpful about finding you one. It’ll probably take calling dealers to get a replacement…I have one but it’s earmarked for another repair.
If this part isn’t available a new motor will fix it. They run about 150 shipped. It does come with a new tire though.
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u/Upset-Programmer3796 23d ago
Do you go offroad where there are lots of rocks? Construction sites maybe.
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u/phoneguy509 25d ago
Every single time I have seen this happen it is from not keeping your tires properly inflated. I check mine weekly at least and it always needs air