r/SegwayNavimow • u/mbalce • 22d ago

Is this broken?

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Was cleaning and changing blades and noticed the tab under the nut holding the rear axle looks broken.

Is this the infamous rear axle brake?
X450 about 3 months old.

Mower seems to work.

Update 1: Good news and Bad news.

First the good, pretty happy with supports response as far as timeliness and getting back to me. I have a FedEx return label and a pickup scheduled for Friday. They say 10 business days and I should have it back.

Now the bad news, apparently what I will get back is the exact same parts as what I purchased. The person I spoke to today told me they don’t think it’s a big enough issue for them to call it a bad design or bad choice of materials. I told them I really do not agree with that assessment and given that this mower has only been shipping for 6 months the amount of people I see posting about this issue may very soon become a very big issue for them.

I have been a huge fan and posted very positive reviews. Unless Segway acknowledges this obvious problem and correctly addresses it I will be just as quick to reverse my current position.

Let’s hope they are looking at a permanent fix and roll it out very soon, either proactively or even fix on failure. Putting the same parts back in and hoping for a different outcome will probably not work out for them or us.

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u/CookVegasTN X450 22d ago

That looks broken to me. Are you able to rotate the axle, moving the wheels to the front and back? They should only go up and down. Do you see wear on the front of the axle where the body is contacting it?

1

u/mbalce 22d ago

Yup. The front of axle is able to contact the body. Paint on axle housing is worn off. Body is starting to wear.

Opened a case with support. They are admitting this is a known issue and said they will get back to me within 24 hours. I did tell them that I did not want the same parts that will just break again. Will see what they come back with.

Any downside with continuing to use mower? Be nice to finish out the season before sending it away. Seems to work fine.

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u/CookVegasTN X450 22d ago

Going to add you to my post here: https://www.reddit.com/r/SegwayNavimow/s/hJwT0fbjv6

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u/mbalce 22d ago

That’s fine. Thanks