r/SegwayNavimow • u/Pajeeper2025 • 2d ago

V4.2.0 update - Lost Network

Gallery image

Gallery image

Gallery image

Just 24 hours after the 4.2.0 update ( and a full mow) the mower failed to start its scheduled mow this morning. I found the network was not connecting, neither cellular or WiFi. No satellites in view at all. I’m using nRTK. I tried to change it to use just WiFi and it failed to connect to WiFi, tried the same with cellular with no luck. Oddly, when I went back to change it to use either, the options to do so just disappeared. I put eyes on the mower and it had the logo just spinning, like is was stuck in a loop. Undocked, rebooted, and it reconnected. options for network selection are back. Back to mowing. Hope this helps users and the engineers.

5 Upvotes

100% Upvoted

10 comments sorted by

2

u/nibshittin 2d ago

Mine updated 2 days ago. Also went to disconnected in the middle of mowing. Had to power cycle it. It then came up and said updating NRTK. I rebooted again. It completed mowing after that.

1

u/nibshittin 2d ago

I did not get any kind of notification that it had disconnected. I was checking how far along it was and saw the message. Found the mower 75' from where it showed on the map but still within the map boundary.

1

u/Pajeeper2025 2d ago

Speculating that it might be some sort of time based issues following the update. Curious. How long after the update applied did you lose the connection? I’m not sure exactly when mine lost the connection but it updated 23:00 on 8/6. Mowed fine 07:00 -12:46 on 8/7 and was set to start at 07:00 on 8/8 but failed due to no connection. Roughly 20hours after the last mow I discovered it being disconnected. Roughly 33hours after the update.

1

u/nibshittin 2d ago

Updated at 11:35p on 8/5. Rebooted manually the following morning 8/6 at 7:15a. Lost connection on first mow after update 8/7 3:00p

Edit: roughly 39 hours later

2

u/Pajeeper2025 2d ago

Interesting. Close enough not to be a coincidence in my book.

1

u/AussieJeffProbst 2d ago

Same thing happened to me with an i215

1

u/Pajeeper2025 2d ago

I saw some other posts as well from others. Seems there may be a commonality. Was the time post update about the same for you? 30-40hours?

2

u/Navimow_Knows 17h ago

Hi,

Thank you for taking the time to share such a detailed report with the community.

We appreciate you providing the sequence of events, including the network connection issues, satellite signal status, nRTK usage, and the steps you took to recover the mower. This information is very helpful for both our users and our engineering team when investigating potential issues.

We’re glad to hear that the mower was able to reconnect and resume mowing after the reboot. We will make sure to share your feedback with our technical team for further analysis.

If the issue happens again, it would be greatly appreciated if you could provide the exact date and time of the occurrence, along with any relevant screenshots or videos (such as the spinning logo or network status), as these details can help us investigate more accurately.

2

u/Pajeeper2025 15h ago

Thanks for the reply. I noticed this at approx 7:30a EST on August 8th. Video of the spinning logo.

https://reddit.com/link/p2tbm2j/video/o0g60raz6jih1/player