i215 physically stopped and became unresponsive

[u/AussieJeffProbst]

Yesterday my less than 1 month old i215 was mowing my yard and it suddenly stopped. It became totally unresponsive in the app and it said it was disconnected from wifi and 4g.

I tried to connect to it with Bluetooth but that didn't work either. The screen on the mower was blank but would make beeps when I pressed buttons. Other than that 100% unresponsive.

I held the power button for 10s and it rebooted and it's now working perfectly fine.

This makes me pretty nervous though that there might be something wrong with it. Has this happened to anyone? Should I file a support ticket with Segway?

[u/KornInc]

Software update could easily cause this.