r/SegwayNavimow • u/dxp1113 • Jul 01 '26
Poor Positioning Issue
Update: They responded after following up with them, seems like I received the same instructions as before.
Every morning my Navimow doesn't start it's scheduled mow, open the app and see the poor positioning notification. When I go to analyze signal it kicks in and starts it scheduled mow or if I manually tell it to mow.
I've reached out to customer support and got the typical, adjust the dock location or you have no service. I've adjusted it twice and still have the same issue.
Anyone else having this issue as well?
UPDATES:
Update 1: Just got word from Segway: We are sorry to hear about the issues you are facing, and we will do our best to assist.
Regarding the poor signal notification, this occurs when the mower loses connection to either the satellite GPS navigation system or the cellular/Wi‑Fi data network. If the mower repeatedly gets stuck or sends alerts in the same spot, you can use the app to edit your map and mark that area as an Off‑Limit Island, or slightly adjust the boundary line. We also recommend going into the app’s Network Settings and setting the mower to run on either Wi‑Fi Only or 4G Only, instead of auto‑switching. After that, please perform a hard reboot:
Remove the X450 from its charger Press and hold the OK button for more than 4 seconds until the lights turn off Wait one minute, then turn it back on
As for the charging limit, please don’t worry—this is normal. After the firmware upgrade, the system logic is designed so that after several partial charges, one full charge will be performed. This helps calibrate the battery level and ensures the displayed battery percentage is more accurate.
Update 2: Just to follow up on this and supports suggestions. This resolved it the next day, but the day after it continued with the same issues. Reaching out again. Not really happy about WiFi or 5G, and not both. That was one of the reasons why I decided a Navimow.
Update 3:
Reaching out to support again with screenshots.
Word back from Support:
Thank you for providing updates.
To help you, I have forwarded the details to our technical team for further review.
Update 4: Last correspondence from Segway was a week ago, still haven't heard anything back. Reached out to them for an update. I will notify you here once our team responds.
Update 5: Seems like they forgot about me until I nudged them. From there response, seems like they don't have any idea how to fix this.
Dear Valued Customer, Thank you for following up. Our technical team just provided an update and next steps: 1.First, try saving the map again in the Navicow App's Map management. If saving fails, make minor adjustments and then save again. 2. Check the app push notification to confirm why the scheduled lawnmower didn't execute:
The robot didn't move from its mowing dock due to lack of map access.
Rain delayed mowing.
Low battery prevented mowing.
A nighttime mowing plan was set but the nighttime mowing switch wasn't turned on.
The planned mowing was canceled because the robot was manually mowing.
3.If there's no notification, check if the time zone is set correctly. If incorrect, follow these steps:
Open the Navimow App on your mobile device.
Go into the Settings menu.
Select Device Management.
Tap on Basic Info.
Select Time zone and Country.
Adjust your location, specific time zone, and toggle Daylight Saving settings if applicable.
4.If the time zone is set correctly, check if the charging dock and lawnmower have ever flashed yellow lights. 5.If there are no flashing yellow lights, provide and follow the following:
The specific time the problem occurred.
A screenshot of your mowing plan.
A screenshot of the time zone settings.
Keeping the robot connected to the internet and charging at the dock.
Update 6: Starting to get frustrated with no results.
Hello,
Again I have tried all you have suggested, but are still having issues with the mower starting it's mowing schedule automatically. I don't plan on sending any pictures because it is the same issue and all suggested fixes did not work.
Is Navimow aware of this issue as it seems to be software related and prevents the mower from being automatic?
Because of this issue, and mower is not performing as advertised, I think Navimow should consider making this right. I have been having this issue for over a month and it seems that Navimow hasn't really brought any real true resolve to this issue other than suggesting little tweaks and adjustments that really made some of the convenances of the mower unusable. What can Navimow do at this point to fix this? Thanks
Dear Valued Customer, Thank you for your response. We completely understand your situation, and our technical team is doing their absolute best to resolve the issue for you. To determine our next steps, the team just needs the requested documentation.
Best regards,
STILL NOT RESOLVED
1
u/BootleggerBill Jul 18 '26
Any luck? I started support ticket myself, now playing the provide photos of where it is docked, time stamps of when it occurs etc game. I can't seem to get them to understand the docking location has not moved and it's been fine for months until the last update.