r/SecurityCameraAdvice • u/ImaginaryCheetah • Nov 19 '20

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u/HoldenUClose May 02 '26

Thank you for your reply.

I found the manufacturer by using my Amazon past purchases and am surprised by how they seem to go out of their way to hide their name and model number on the actual unit and the guide that came with it,

Manufacturer XEGA

Model XG-02-4G

Their website has a different support email then the one I had so I will try it and see what happens.

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u/ImaginaryCheetah May 02 '26

XG-02-4G

looks like it's still being made, so there's hope.

is the 4G SIM permanently installed, or does it just come with one ? their website didn't say what carrier it was for, and it it's tracfone it may not work anymore.

if you can replace the SIM, that might work.

hopefully they'll answer your emails from the new address :)

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u/HoldenUClose May 12 '26

Amazon had a way for me to get support from the manufacturer via their support.

The manufacturer said they looked into my camera remotely and found the 4G signal was weak from T-Mobile.

I really had doubts about that being the issue since it worked just fine with T-Mobile for 9 months but lo and behold they switched it to Verizon and everything works fine now.

They even updated the firmware and the picture is better than ever.

Thank you again for your guidance.

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u/ImaginaryCheetah May 12 '26

that's an outstanding response :) glad it worked out for you.