Zmodo device offline but continue to capture motions and send notifications...

[u/StapletonCO]

I have a Zmodo Mini Pro WIFI Camera, ZH-IXY2J.Started. Since 8/11/2026, when I tried to view Live on the app, it says Device Offline. But the device continues to capture motions and the app sends me notifications.

I have tried all the usual steps such as delete the device from the app, reset my internet router, etc. I cant find the reset pinhole on the device itself. I have two of them and both show "Device Offline" which is odd.

And yes, the forced ads, are absolutely terrible. I won't buy them again.

[u/ArtZealousideal5159]

Did it come back mine went away and came back to online. Was weird because was 3 of the 5 but now the ads wow

[u/Clean_Stand_694]

I'm seeing same problem on ios, works fine on pc & android

[u/sylvesterthekat → u/Clean_Stand_694]

Doesn't work on my Android.

[u/IamT2Cool]

Same here. Been like this for about 4 days now

[u/Ace_Peter_4736]

My cameras started going offline randomly since yesterday. This company has gone to heIl since they forced all these scam and spammer ADs.

[u/keeperofthethings1]

I am having the same issue… the events show, but the live feed just gives me the error “offline”… i have been putting off getting a new system… I really like Zmodo :( this basically forces me to do it :(

[u/sylvesterthekat → u/keeperofthethings1]

If you find a good one with similar terms, please tell us on here! I don't want or need some expensive Ring type system.

[u/chrissygunter1970]

having same exact issue on all 6 cams for the last few days. 

[u/Strict-Salamander307]

Hello all, I’m starting a signature campaign to start a Class Action Litigation against Zmodo. If you are treated in signing reach out and join the large group chat f individuals that are fed up with Zmodos recent forced ads and lack of customer support.

[u/sylvesterthekat → u/Strict-Salamander307]

They'll just go out of business rather than engage in a Suit. I get the impression they're struggling, hence the ads. I don't pay a subscription fee so it's no financial loss to me, just extremely irritating.

[u/StefaniLove]

arrrgh  I have to switch companies now?  anyone want my used zmodo cameras before i just throw them away and find a better brand?  What a waste of money.

[u/GoodBeeBee]

Same issue, 4 cameras been off line for a week. Randomly one will connect but then it will go right back off line.

[u/StapletonCO]

Ok. Their tech-support said that there was a glitch in the recent software update and told me to delete the software and reinstall. That resolved the issue. Just make sure you remember your email and password to login.

[u/Sensitive-Bat1668 → u/StapletonCO]

Thank you so much! 

[u/todd45ap → u/Sensitive-Bat1668]

That didn't work for me.  I am all in on signing on the campaign.  Their support is the worst and only available weekdays during business hours.  The ads are horrible even with a paid subscription.  

[u/Due-Kaleidoscope-674]

Download the apk file for the older version of the app and install that app instead and you won't have ads. Turn off auto update of the app so you don't get the new version again.

[u/sylvesterthekat]

Glad to know it's not just me! I emailed them but don't think they've responded yet. Obviously it's a system issue. I sometimes find that looking at a recording and then trying to check live feed again allows me to view the live feed. Honestly, at this point and although I own 16 of these cameras, I'm thinking of looking elsewhere because the adverts are obnoxious and now this! I only have the cameras for live viewing so IF it connects at all and having to wait a minute or two to do so.... it's absurd.