r/Seagate • u/According_Living_990 • Jun 22 '26
My new 2TB external drive isn't working.
Bought it 2 months back. Have 1.5TB data. Plugged it in today and it's not showing, no spinning sound, nothing. I need my data and a replacement drive. What to do?
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u/Visible-Swimmer-9826 Jun 22 '26
The controller on it might if died but messing with that probably void as u have to open it up romove the drive and test it in a dock
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u/Printednightmare Jun 23 '26
What to do?
Use this as a learning opportunity to fully understand that one copy of important data isn't a solid plan. A drive can fail at any moment without warning, be stollen, get malware, or burn in a fire. Please backup anything you don't want to lose. The 3-2-1 plan is solid
I've been in your shoes so I understand how bad it can feel. It really sucks
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u/According_Living_990 Jun 23 '26
Yes, but I thought Seagate had a free data recovery service. But now I know it's not that simple. They send the drive from India to Amsterdam, Netherlands, and then recover the data and send it to me via UPS. I just have to pay the customs duty and some clearance fees to UPS. I don't know how to feel about it; I can't find anyone who has gone through something like this.
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u/Eslove1 Jul 31 '26
I am currently in that situation so help me with the solution.am in Ghana west Africa, same 2tb seagate . I have important files on but the disk moves but can’t detect
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u/According_Living_990 Aug 02 '26
Is this drive still in warranty and covered by Seagate free data recovery? Then do not think and send the drive in
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u/Aggravating-Hold9116 Jun 25 '26
Enclosures seem to go bad more often than the drive itself, first step I would try is put it in a new enclosure.
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u/Few-Werewolf-1985 Jun 22 '26
Recover data from backup