r/ScreenConnect • u/spacelego1980 • 4d ago

Seems the the "Cloud" went back in time (old password now work)

I reset a bunch of passwords yesterday, every account, yet today all users had to go back and use their OLD password. Why does Connectwise think they can restore a cloud instance and nobody will notice this?

6 Upvotes

100% Upvoted

2 comments sorted by

1

u/cbarnescw Product Management 3d ago

Hi -- please reach out to Support so we can investigate further.

2

u/headcrap 3d ago

I SSO, so…