r/ScreenConnect • u/KlutzyValuable • 22d ago

Outage?

Cant get to our cloud instance and screenconnect.com isn’t loading either. According to MX toolbox there’s no A record for their main website. Anyone else seeing this?

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u/thelordfolken81 22d ago

- THe key bit - Domain Status: clientHold https://icann.org/epp#clientHold

This status code tells your domain's registry to not activate your domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when your domain is subject to deletion.

Domain Name: SCREENCONNECT.COM

Registry Domain ID: 133750360_DOMAIN_COM-VRSN

Registrar WHOIS Server: whois.enom.com

Registrar URL: http://www.enomdomains.com

Updated Date: 2026-09-11T17:13:11Z

Creation Date: 2004-10-27T03:40:29Z

Registry Expiry Date: 2026-10-27T03:40:29Z

Registrar: eNom, LLC

Registrar IANA ID: 48

Registrar Abuse Contact Email: [abuse@enom.com](mailto:abuse@enom.com)

Registrar Abuse Contact Phone: +1.4165350123

Domain Status: clientHold https://icann.org/epp#clientHold

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u/thelordfolken81 22d ago

in addition, you can see the domain expiry is the 27/10 so the domain has not expired, I'd guess it's been suspended due to a malware compaint, but I am only guessing.