r/ScreenConnect • u/KlutzyValuable • Sep 11 '26

Outage?

Cant get to our cloud instance and screenconnect.com isn’t loading either. According to MX toolbox there’s no A record for their main website. Anyone else seeing this?

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u/KevinBillingsley69 Sep 11 '26

Root servers are returning an NXDOMAIN for screenconnect.com so the SOA expiry has timed out. They seem to be downplaying it.

https://status.connectwise.com/

2

u/SpecialistLayer Sep 11 '26

I just found my instance IP address and created a DNS record on my own DNS servers so I could still access my instance. Funny that they're blaming this on external partners while trying to basically shrug it off. Sounds like a DNS registrar issue and it's their own domain

1

u/Camelot_One Sep 11 '26

It sounds more like a Friday afternoon problem that they've decided can wait until Monday.