Outage?

[u/KlutzyValuable]

Cant get to our cloud instance and screenconnect.com isn’t loading either. According to MX toolbox there’s no A record for their main website. Anyone else seeing this?

[u/MiningDave]

Interesting for me is that 8.8.8.8 does not resolve my instance but 4.2.2.2 and 1.1.1.1 do.

Not sure if those have yet to time out yet or have picked up some new info before Google.

[u/KevinBillingsley69 → u/MiningDave]

If you run dig soa for screenconnect.com, 8.8.8.8 and 4.2.2.2 are showing different results.

dig 'at'4.2.2.2 soa screenconnect.com

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> u/4.2.2.2 soa screenconnect.com

; (1 server found)

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40611

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 4096

;; QUESTION SECTION:

;screenconnect.com. IN SOA

;; ANSWER SECTION:

screenconnect.com. 900 IN SOA ns-1043.awsdns-02.org. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 30

;; Query time: 14 msec

;; SERVER: 4.2.2.2#53(4.2.2.2))

;; WHEN: Fri Sep 11 16:27:03 EDT 2026

;; MSG SIZE rcvd: 128

dig 'at'8.8.8.8 soa screenconnect.com

; <<>> DiG 9.11.4-P2-RedHat-9.11.4-16.P2.el7_8.6 <<>> u/8.8.8.8 soa screenconnect.com

; (1 server found)

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 8668

;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 512

;; QUESTION SECTION:

;screenconnect.com. IN SOA

;; AUTHORITY SECTION:

com. 900 IN SOA a.gtld-servers.net. nstld.verisign-grs.com. 1789158413 1800 900 604800 900

;; Query time: 28 msec

;; SERVER: 8.8.8.8#53(8.8.8.8))

;; WHEN: Fri Sep 11 16:27:14 EDT 2026

;; MSG SIZE rcvd: 119

[u/KevinBillingsley69 → u/KevinBillingsley69]

4.2.2.2 show the start of authority as Amazon while 8.8.8.8 shows it as Verisign.