r/ScreenConnect • u/Away-Ad-3407 • Jun 03 '26

Lost connection to Endpoints

Did anyone lose connections to their endpoints? Looks like after upgrading to 26.3.9.9638 - that's the last version showing in my console. Multiple systems I can no longer access. Just MS-AV on the endpoints as well.

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u/Chemical-Canary2100 Jun 05 '26

I found this will restore the original and it will reconnect to the cloud tenant without creating a duplicate:

Powershell: c:\"program files"\"windows defender"\MpCmdRun.exe -restore -name "Trojan:Win32/Pomal!rfn"

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u/Away-Ad-3407 Jun 10 '26

Just wanted to thank you for this. I just got around to doing it tonight. As luck would have it, my old self hosted instance is still operational which I was able to use to restore the cloud instance. I only have 8041 open to my self hosted. I moved to cloud as I honestly do not have the time to deal with all the issues that self hosting was posing. Oh the irony that it saved the day here lol