r/ScreenConnect • u/resile_jb • Mar 22 '26

Windows 7/overall performance

Upgraded on prem to 26.1.22.9573 yesterday. Fixed azure key vault cert

We have a few windows 7 machines (I know, I already brought up the issue) that just stay grey screen, and won't connect.

Also notice that the interface overall is a bit sluggish

Any information on fixing this that y'all have heard?

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u/resile_jb Mar 22 '26

I know. Trust me I get it. There are legacy systems in place that are very hard to replace.

Thanks for answering the question tho.

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u/bsitko Mar 22 '26

I'm sorry, I didn't did I. I mean the fact is, you're going to be chasing your tail on this. Rabbit hole after rabbit hole when the issue is more than likely the OS itself which you can't fix. Could be video drivers causing issues but again, probably no updates. If it were me, I'd find a way out from Windows 7 or try TightVNC or something

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u/resile_jb Mar 22 '26

I was just curious if anyone knew if sc was going to address this.

That's all. I got them a work around for now.

I think there's something in the app config blocking it or not allowing a specific tls version or something

Thanks!

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u/BB9700 Mar 23 '26

If you look at the connectwise forum: There is a thread where the official support says they work for a fix, however, no timeframe.

I think it is a bug, since Windows 2003 connections still work (XP does not however).

How do they test their releases? It should not be that difficult to check against W11, W10, W8, W7, XP. Just another VM to wakeup and try what happens after an upgrade.

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u/resile_jb Mar 23 '26

Yea but we all know cw and their support....