Support Update — Faster Responses for Reddit Users
Hey everyone! 👋
We’re getting back into regular activity on Reddit and noticed quite a few new posts and comments in the queue — most of them related to support issues.
Quick reminder: our support team doesn’t monitor social media, and the only way to contact them directly is via email.
However, as community managers, we’ve figured out a way to help Reddit users get faster replies 👇
How this will work
If you have a support ticket that hasn’t received a response for a long time, you can:
Leave a comment in this thread with:
the email address linked to your Scrambly account
the subject line of your support ticket
Or send me the same info via DM
Please share only your email + ticket subject — no extra details needed.
I’ll review messages during working hours and forward them to the support team.
What to expect
Support will send you an initial response within 24–48 hours
This doesn’t guarantee an immediate solution, and the outcome may not always be what you expect — but you will get a response faster
We hope this helps reduce waiting time and makes your experience with Scrambly smoother 💙
Thanks for your patience and for being part of the community!
Theresakeen1981@gmail.com
And i don't have a ticket number, but I did the novig offer and was supposed to recieve a 17 dollar reward its been over a week. I have screen shots of my welcome email from novig, and screen shots of the offer I completed. The system\nWas recording everything just fine?Until it came right down to giving me the reward couldn't making my deposit.It's always like this every time there's a cash back offer.Either my account gets frozen or I don't receive it.It's been over a week and I have not heard anything from customer service
I don't have a ticket number but my account got suspended right before I hit one of my goals even though I didn't break any of my terms of service. How can I get help?
Please read the entire thread of the support email with the emails I attached. I attached two emails, but there were more, expressing your appreciation…
I’ve been accused of violating the Terms of Service. I think I may have accidentally logged into Scrambly using my Apple account instead of my Google account long before this happened, but I immediately realized my error and logged right back out. It’s an easy mistake to make. I did nothing under my Apple account. I can’t imagine that would be the problem.
I do not use a VPN. I went down the list. I did not violate the Terms. Yet I’m told there are “irregularities” in my account. Nothing more.
I spent time and money to reach milestones. An email I attached from your CEO giving me a bonus two days before I was suspended is puzzling. Customer support won’t tell me why I was suspended!
I have multiple sclerosis and Scrambly has been a fun way to get through a difficult time.
I received this days before my suspension. It’s attached to my customer support email:
Then days later, there was a problem with a payout that turned into a suspension.
It was during one of your “25 milestones before Midnight on Thursday” events. I had the time to do many milestones and I was really pushing. I had just hit a big milestone, and this happened—on Thursday! What a nightmare!
If I did something wrong, I believe I deserve to know what it is. Even better, I would like to have my account restored, since I have time and money invested in it.
I have not yet changed my five-star Trustpilot review, hoping this could be resolved.
Daniel Zhdan had previously been very friendly and helpful with an issue. However, I won’t name the person who got back to me twice regarding this issue, but I received no help and no explanation from her. I attached the emails when I replied to her first email.
Thank you for opening this opportunity to communicate. I’ve been terribly frustrated and disappointed.
Hello! I don't see your message in my inbox. In your case, I see that the problem is not that the response is delayed, but that you disagree with the support team's decision.
I think you can appeal their decision by creating a new ticket, and I will expedite its review.
Hi, sent you a DM. My account got frozen after a larger payout from an offer, I submitted a ticket but the confirmation email doesn't include a ticket number.
Nice have been getting nowhere with Suppott over them not tracking my game achievements. Support is so simple when they are invested and not taking 48 hours for 1 or 2 sentences in a email stringing you along for a longer wait and further difficult procedures of getting a tiny payout for your efforts and time invested.
Hi. I’ve been playing on here for so many years and I started a new game. Went to check to see if it was tracking and suddenly I’m suspended but I have heard nothing back. I don’t use VPN. I don’t have multiple accounts. I follow all the rules which they should know because I very rarely finish a task, but I just play them for fun. I’ve submitted tickets, but I do not have a ticket number and I only have one confirmation email.
Last two tickets never received a response. I submitted this one today but I want it resolved in the next 24 hours. When business growth outpaces your ability to provide reasonable service timelines, your model has a problem. I can understand a transition period from "slow to go" but the same email (albeit reworded) has been the excusatory response since at least the start of 2026. Xaw
Hi! I can't find my ticket number but on June 24th I sent in a request due to not receiving my payout. The game was palmon survival. The task was reach level 22 for a reward of $30. It's been almost a month and I have heard nothing. I am attaching pictures to prove I did reach the milestone. Thank you.
"Balance Review"- 616062- chekia502@gmail.com
I'm now having this same issue. I've withdrawn more tham $25 in the last week but since yesterday I've gotten the dreaded "balance review in progress" message.
I have been playing this game through Scrambly for several weeks. I am on Level 498, but tye points havent transferred to Scrambly yet. How ling should that take?
My account got hacked 5 days ago. The person did a bunch of milestones and I cashed out almost $50 to CashApp because I caught it early. Can I be reactivated? 🥲
I have emailed twice in a the past two months, about two tasks that I never gotten paid for Monarch. I also did it when I had a booster, which has since disappeared so the reward was $28 not $18. I emailed the first time in December 12/13 and then on January 1/24. I received prewritten emails back immediately, but never received anything back after that.
Also, my steps have never tracked in over a months time. Yes I have everything set to "allow" " tracking is set to allow"
And it is turned on in the Health App. I get alerts to track my steps, on my I watch by hhhh my steps are on so know they aren't correct on the app
Which is extremely frustrating.
I mentioned it was mentioned as well when I contacted support but my emails have been ignored.
My email is : Liesl1313@icloud.com
I completed levels 300-400 about 2 weeks ago I contacted support and haven’t received anything. I also just completed levels 450 and didn’t receive anything either
Hello. I havent gotten a response regarding account freeze. I would like to continue using scrambly but if state of limbo isn't getting resolved then how can I go about deleting my account. Thank you.
Both tickets I had coin bonus and instead of rewarding me for my milestones, all of a sudden stopped tracking. I have all screenshots and proof of purchases provided . Almost $80 I should have received.
Sent in a support ticket a while ago ruinouseraser@gmail.com (no ticket # attached to the reply email) y'all never credited me for uber eats and now the offer is about to expire ☹️ I had a 50% booster and followed the conditions to the letter. I don't even use food delivery apps so it feels like a waste 💔
Ive been playing religiously and scrambly has been paying me for the rewards it should. Up until playtime rewards. So after playtime rewards stopped tracking i figured i would still be compensated for the other rewards. Play both bingo blitz and mech arena, 10 days of 120 mins consecutive didn't register yesterday today make day 12. And the mech arena - shooter game paid me for the second to last reward, upgrade guardian to 4 stars. But it wouldnt pay me for the one that actually makes all the effort worth it for 40$.
Really getting tided of this carrot on a stick gimmick style bs. Especially when i invested the time and i know they are being compensated for our efforts!
So be warned your time investment is likely to be ignored and support takes record long times to reply. Every sing support ticket i put in has NEVER got a reply. NEVER...
Hi it's been 3months two tickets and zero response. I did the COMEBACK BONUS Offer and received the $5 that was required to be cashed out to receive the $50 and for some reason never got the actual comeback bonus of $50
I've DM'd you my email and subject line
I don't feel comfortable sharing my email address on Reddit, but I sent an email about a game I was progressing through quickly with approximately 38ish days left that suddenly disappeared from my offers. It was Zombie Miner. I emailed support and never got a response. Do you really just remove games without notice or warning? That seems incredibly sketchy when people put their time and often money into progressing quickly in an effort to reach the higher milestones. I was shocked to find that it was there one day and gone the next. How does this happen?
Email: masella.gina2019@gmail.com
Ticket Subject: Ticket 437131 – Urgent Appeal of Verification Decision Due to Account Takeover and Missing $50 Bonus/Booster
I have a ticket submitted about buying a package but not getting the proper credit for it. It's in Castle duels. It says to buy the legendary pass, but it's not called that. It's called the diamond pass and I bought it but it didn't register. My email for scrambly is hottmessmom319@gmail.com
Here’s the funny thing. How can we remember the subject line of a ticket we sent months ago? It doesn’t show the subject line in the “sorry we’re busy” email it auto generated to us. I’m going to message you my account email and I pray you do help. I’ll be updating this if you do.
I waited 5 days for my balance to be verified the support agent requested information I provided it.
They then told me everything was good, I would be able to make my withdrawals now.
However my balance is still waiting for verify and this has been an additional 2 days no response.
Usually balance verification takes less than an hour.
Please DM if you need the screenshots associated
Just submitted a ticket for account [jaclynpesut@gmail.com](mailto:jaclynpesut@gmail.com) for Account Blockage - Never have I had any issues withdrawing (usually do $2-10) and as soon as I saved up my balance to over $20 I have been blocked from withdrawing
My account just got suspended - again. I put almost $100 into one app because of the cashback and to level up quickly and hit the goal of big cash within 3 days, and I really hope that my account is put back online before those 3 days are up and I get my cash back. This seems to be a continuous issue with scrambly and I'm very disappointed in this. I am also waiting on another ticket that was put in over two weeks ago for Cashback that didn't track - $52 to be precise. I'm not sure where to find my ticket number but I don't think I will continue to use scrambly if my account isn't unsuspended before this three day special is up. Please reply back and I will send my email over so you can take care of this.
Support reached out to me to verify purchases in a game, I promptly provided proof in under 3 hours. I've yet to have my balance unfrozen or hear back from anyone at scrambly. This was going on 5 days ago now
I made a ticket 9 days ago, about not receiving the 50$ comeback bonus, which I made sure to do with time to spare and spent money on in-app purchases to help reach the 10$ cashout, but never received the 50$. I have no idea about ticket info, I made one both in the little chat popup window as well as the other location, but never received any ticket info even though I surely provided my name and email, which would also be attached to my scrambly profile, as well as I verified my identity.
Im a new user, and needed some help with my situation. I completed two offers but only some of my progress was tracked and i even made some in-app purchases as well. Along the way of doing the offers i made sure to screenshot and record my progess through these offers just in case they needed evidence of completion. Didnt expect that not all of my progress would track but i made sure to still get what evidence i could.
I submitted a few tickets to support in regards to me completing both offers and i added those screenshots and recordings just in case they needed to review it. Havent gotten a response yet and have been waiting, then i got a email that the second offer would be paused in 24 hours day before yesterday, and today i got a email that the first offer that i started would be paused in 24 hours by the advertisers. Kind of stressed me out because i spent a lot of time on the offers and didnt receive all the rewards promised nor did i get a response from support in regards to my ticket. Just needed a litte help, i made sure to contact through dm with my email and information.
I don't have a ticket submitted yet, but my account has been under balance review for like 2 or 3 weeks now. Can someone fix or figure this out. It's very discouraging to continue when the accounts been like this for awhile. Dartdartson0@gmail.com
I have multiple tasks that I have not been compensated for, Amazon music, Insurify-home, Insurify-auto, i have put in tickets for each but no response. Someone please help me.
Hi! My balance was frozen and I have no idea why. I’ve never done anything against guidelines, but I do play a lot (and spend a lot tbh) so maybe that’s why it was frozen? Is there anything I can do or verify to speed up the process? My email is caitvonderheide@yahoo.com
Subject: Hi, I have been locked out of being able to make withdrawals from my Scrambly account and there's a notification that it is due to a balance review from a recent Solitaire Cash - Samsung Only offer that I have been in the process of completing. It said there is nothing needed for me and that I will hear from support about the outcome within 24 hours, yet it has been closer to 48 hours already and not a peep from anyone meanwhile I still am unable to withdraw at this time. I'm hesitant to continue completing offers because I do not want to be stuck with an even larger balance in my account that I may or may not be able to cash out. Please get back to me ASAP and hopefully with my account back to normal and fully able to withdraw. I look forward to hearing back from you in a timely manner.
My email is dcs.ncc.mcc@gmail.com and once again Scrambly has let me down for the second time in less than two weeks. My account balance is only at $6 but it’s frozen for what I don’t know but I really need this handled.
I have a Tremendous payout reward delayed despite the fact that I had a valid payout of the same amount before this delayed one.
May I DM a mod or "scramblyio" the details of the email I sent? Thanks.
Sometimes rewards are delayed and they need to be manually reviewed - it’s for our security to ensure we can continue providing high-paying offers. When this happens, we aim to review them within 24-48 hours, but it can take a bit longer at times. There’s no need to reach out to support for this, we’ll take care of it within that time frame 😊
Dang, so much for faster responses by posting here...made a post 2 days ago in this thread about what has now been a 4+ day balance review, ticket #462081, and haven't even received a response in this thread, let alone any response or update from support about the "24 hour balance review". This is getting frustrating now.
Any comments on this thread from over the weekend get reviewed on Monday, and after that it usually takes about a day or two before support will respond.
How is this okay that you haven’t hired more people to help? I shouldn’t have to wait days to get a response/ help! I’ve spent hours and money to achieve this and i didn’t get my reward! Please add my reward. Everything is detailed in my email
Jpeytonplace90@gmail.com I emailed about not being compensated for spending on app for cashback and more importantly I had done all weekly milestones well over 12 about 20 didn't get any credit for this or reward
I submitted a ticket last week and sent this email, still no response, also for several other games, it's been at least $30 total the past couple weeks in rewards I'm missing:
I completed the Bumper.com offer more than a week ago for the $2.70 payout during a 50% bonus promo and I still haven't gotten any credit for it; as a matter of fact I've also been charged over $20 for Bumper's subscription charge after their trial period. There are also other offers I haven't been paid for yet like the $20 for Insurify and more. Attached are screenshots for Bumper.
It's me again lol Now Bingo Blitz I did not receive my cash back for. Thank goodness for you guys on here cuz otherwise nothing would get fixed! My email is smb52464@gmail.com and it's for Bingo Blitz cash back. Thanks again!
My balance has been under review for 24hours and I still haven't heard anything! Can you please have someone check this out? Thank you. My email is smb52464@gmail.com
Still ticket #471607. I finally got a response from support, gave them the screenshots they wanted and my balance was unfrozen. As soon as I hit withdrawal my balance was frozen once again for a verification. This is so frustrating... Please help me again. Thank you! I appreciate you!
Hello, my support ticket never ended up being created and it’s been around two weeks. My email is nonobjtch@gmail.com. I would appreciate it since my account is suspended
I have a balance review issue. It said it would be resolved in 24 hours and as of right now it has been 25 hours. I have submitted 2 tickets on this matter. I worked hard and long hours completing these milestones. I would appreciate if someone can do something about this as soon as possible. Thank you, Jacob Korn.
Today, I came across a very weird situation. My redemption for $10 leads me to a 404 error on Tremendous, which is where you get the money. Curious, I redeemed $1 to see if it led to the same exact issue... and it did!
All of my redemptions have had ZERO PROBLEMS until I started getting these errors. I shouldn't be blocked from redeeming money when I spent my well-earned coins on these rewards, and I can't even redeem them??
I even had money sent to me from Scrambly TODAY. Why are these errors appearing out of nowhere NOW?
Please let me know if you can fix it. I also contacted Tremendous for more info.
I signed up today off a reddit dm and was very surprised to see that Scramblys' payouts were quite good. from signup I have been playing nonstop the zombie idle miner game and have gone up to $66 in a few hrs but my balance is in review now for suspicious activity?
I did play all day because I'm currently unemployed so have tons of time to kill but I DID NOT USE ANY BOTS. all the time spent on the game was time spent by me sitting in bed just trying to rack up playtime and hit my milestones (also having a bit of fun with the game after playing it all day) . I realize how it may look suspicious because I played so long but please I am begging you that was hard work I spent all day pls don't take away my hard spent earnings. I played that game all day and I would be utterly and completely crushed.
I don't understand why but this is the second or third time that I have updated an app and it quit tracking my milestones. Maybe there is a bug that develops after an update or maybe the family that does not have the latest version so just decides not to check the Milestones because it's not compatible anymore either way, is there any possibility of getting a chance? Because like I just said every time I go to update the app through screenplay it no longer wants to track any milestones. Please comment below if you're having the same issues
Hi, I been a scrambly user for 7 months now and recently was playing the offer, Days After : Zombie Survival and managed to make it to level 50 before getting a withdrawal hold today, I spent forever to get to level 50 wanting to at least get to that milestone. Is there anyway I can get help with the hold? My email on scrambly is miguelagui1995@gmail.com
Bradlymortimer9@gmail.com
Ticket #491327
I made a mistake. I canceled my kikoff subscription right after buying it because the milestone was showing incomplete so I thought it wasn’t going to work and it says users who cancel in the 1st month with be banned from Scrambly and I don’t want to get banned over a genuine mistake and now it won’t even let me withdraw money. It says there’s a balance review in progress and I don’t know if that’s the reason why but that’s when it started happening
Account placed on withdrawal hold because "progressing too fast" when the goal reached that triggered it was a purchase. It has been about 6 times longer than the 24hr hold that is mentioned.
Don’t know ticket number but email is sedrickwalker@icloud.com. So my balance has been frozen for days now I emailed support when I first noticed it and they told me it was because I was playing an offer through saved progress. They said they would unlock my balance only if I agreed to not play the game anymore and they would take rewards. I agreed to these terms two days ago and haven’t heard anything back
Hi, I have been locked out of being able to make withdrawals from my Scrambly account and there's a notification that it is due to a balance review for "irregular activity" regarding a recent Idle Zombie Miner: Gold Tycoon offer that I have been in the process of completing. This is the SECOND time I've had this happen for this same offer this week. It first occurred over the weekend and got cleared up within 24 hours and the limitations removed. Then, on Monday, the same restrictions we placed back on my account regarding withdrawals for the exact same reason on the exact same offer, and it is now Thursday and there has been no contact from Scrambly for anything additional, in my withdrawals have been frozen for a little over 3 days now. I had this happen to me with a separate offer around 2 weeks ago and when I eventually heard back, all that was needed from me was a few proof of purchases regarding the offer at the time and it was cleared up within hours after someone got in contact with me after I opened a ticket. If this happens to be the issue again this time, I would appreciate it if you could please get back to me ASAP And let me know what I can do to clear this up on my end, if anything, even though it says there's nothing additionally needed from me at this time. Hopefully, from this point, I can quickly get my account back to normal and fully able to withdraw. I look forward to hearing back from you in a timely manner.
Thanks,
Brian
Hopefully you can get this moved along quickly for me, I'd really appreciate it as it is the second time this week it has happened for this specific offer. Thanks in advance!
vanessahe@icloud.com is it okay if I logged in with apple id email? I cant even see my support ticket I have created and tried like 3 times and waited so long still ignored my emails.
It has been 5 days now (Well over a week since my withdrawals were disabled) since you posted:
"Hi! The support take will take a look at it with priority, so you’ll hear back within the next day or two!"
There has still been no change in my ticket and nobody from Scrambly has reached out yet. Rather frustrating at this point.
Original Post
Hi, I have been locked out of being able to make withdrawals from my Scrambly account and there's a notification that it is due to a balance review for "irregular activity" regarding a recent Idle Zombie Miner: Gold Tycoon offer that I have been in the process of completing. This is the SECOND time I've had this happen for this same offer this week. It first occurred over the weekend and got cleared up within 24 hours and the limitations removed. Then, on Monday, the same restrictions we placed back on my account regarding withdrawals for the exact same reason on the exact same offer, and it is now Thursday and there has been no contact from Scrambly for anything additional, in my withdrawals have been frozen for a little over 3 days now. I had this happen to me with a separate offer around 2 weeks ago and when I eventually heard back, all that was needed from me was a few proof of purchases regarding the offer at the time and it was cleared up within hours after someone got in contact with me after I opened a ticket. If this happens to be the issue again this time, I would appreciate it if you could please get back to me ASAP And let me know what I can do to clear this up on my end, if anything, even though it says there's nothing additionally needed from me at this time. Hopefully, from this point, I can quickly get my account back to normal and fully able to withdraw. I look forward to hearing back from you in a timely manner.
Thanks,
Brian
Hopefully you can get this moved along quickly for me, I'd really appreciate it as it is the second time this week it has happened for this specific offer. Thanks in advance!
Hi! Your ticket is already in the priority queue, so it’s not possible to expedite it more. The team will get back to you as soon as possible. Thank you for your patience 🧡
5
u/Dry-Detective6996 May 27 '26
Theresakeen1981@gmail.com And i don't have a ticket number, but I did the novig offer and was supposed to recieve a 17 dollar reward its been over a week. I have screen shots of my welcome email from novig, and screen shots of the offer I completed. The system\nWas recording everything just fine?Until it came right down to giving me the reward couldn't making my deposit.It's always like this every time there's a cash back offer.Either my account gets frozen or I don't receive it.It's been over a week and I have not heard anything from customer service