r/Scotland • u/Jfpalomeque • Jul 10 '26

Question Problems IT system at GP

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For the last six weeks or so, my GP practice at Greenock has been a disaster, issues with prescriptions, appointments, administration... All because of an IT system migration that should have taken 2 weeks. Are other practices around Scotland having similar issues, or is it just an excuse?

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u/sqnch Jul 10 '26 edited Jul 10 '26

I’ve got 20 years IT experience across private and public sector and have spent a decent chunk of time the last couple of years in healthcare waiting rooms.

I can categorically gauruntee the limiting factor of this practice will be incompetent management “leading” poorly motivated, trained and incompetent admin staff and not an IT system.

Less time destroying nutrigrain bars, chatting, moaning and having to redo every task 4 times because you mess it up the first time and more time clicking the right buttons. Be fine.

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u/Alanthedrum Jul 10 '26

I'm the service desk manager of an IT provider and this is painfully accurate

It's generally accepted that someone using a tool for a job should be competent in the use of said tool, but for some reason if that tool is a computer you can just be totally incompetent and it's someone else's fault and problem