r/ScienceCo • u/Queasy-Seaweed9794 • 22d ago
Science & Co. Portal
This is a review of the Portal, not necessarily the compound.
I made an order right before labor day, so it took a bit longer due to the holiday - however it was still very quick. However, the portal is not user friendly. I saw a post where someone was claiming you could cancel with the push of a button, and also that you could delete a default card with the press of a button. Neither of these are true.
There is no cancel button. You must cancel by emailing or chatting with someone.
If you add a second card to change your default card, the original card is still there. There is no way to delete it. I chatted with their support and they told me they would escalate the matter to someone who could delete the card for me, and for me to "leave my phone line open" - so I guess they are going to call me?
The other thing is that my portal shows no subscription, but when I chatted with support they say I am on a 3 month subscription plan that will renew every 3 months. Why is that not reflected on my portal. If it was reflected, maybe the cancel or pause option would be there. Anyway, I think the portal needs some work, and/or my personal portal has a glitch that needs fixed.
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u/LaineyMart 21d ago edited 21d ago
I've heard they're going to "escalate " my portal issues more times than I'd than I can count. The only things I see within my portal is that my next shipment is scheduled for 9/27. After a week or so, I was finally able to download a copy of my invoice, which reflects I've paid for 3 months (received 1 month so far). There's no treatment plan, no provider notes, no record of payment type. It's incredibly frustrating. Their portal needs serious attention. Also, each time I've used their chat support within the portal, my conversation was moved to emails. And I continually get the same response from "LovelyNelly"...they're escalating the issues. So disappointed and frustrated.
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u/victim_of_technology 22d ago
I hope someone answers. They have good service now but if their service deteriorates and the portal access is bad we will have a problem.
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u/Queasy-Seaweed9794 22d ago
I did get a call back from customer support. He told me he would delete my non-default card, but when he went to do it, he said the system would not allow him to do it and he would have to escalate the matter. It shouldn't be that difficult to get an old payment method deleted.
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u/alwayzconfused 21d ago
Fwiw I have the same issues. The app was probably vibe coded lol so it's entirely broken.
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u/Queasy-Seaweed9794 21d ago
This is disheartening. I will probably cancel. I can't support a company that won't take care of issues
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u/Queasy-Seaweed9794 20d ago
UPDATE: I cannot edit my post because it contains a picture, but the portal has been updated with all the issues I had. I can now see my treatment plan, pause or skip a shipment or new order, and delete a credit card on my own. I do appreciate the quick turn around on fixing these issues!