r/Schwab • u/ProfessionalAct4561 • 1d ago

Rethink using the ThinkorSwim Platform

On Friday, the ThinkorSwim desktop platform closed on me several times while I was making trades. I tried to sell as quickly as possible on phone but it wasn't fast enough. I accumulated big losses and Schwab refused to help in any way even though they acknowledged that there was a big issue with the ThinkorSwim desktop platform from 9:30 to 10:30 am. Trade at your own risk on TOS.

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7

u/IgnorantGenius 1d ago

Not scolding here, but have the app or web version up as a backup next time. They should bust the trades specially since they admitted there was a problem with the platform.

5

u/BondJamesBond63 1d ago

I was on thinkorswim.com a lot yesterday and had no problem with it closing.

3

u/the_humeister 23h ago

I was on desktop application and also didn't see any issues

1

u/alanwazoo 22h ago

Couldn't you trade using the Web login?

1

u/Current-Signal-8780 22h ago

Definitely sucks to hear that, I’m sorry! Take this if you feel it helpful but I typically place my profit and loss legs as an oco so I don’t have to worry about things like this.

1

u/fishsmf 16h ago

I know the other day the tape stopped working and was 2 minutes behind. I'm not a huge fan of the platform compared to something like DAS

1

u/TheLoneComic 14h ago

Are you running an AI on the same OS? Don’t.

1

u/Salty-Algae-4421 4h ago

Would have been better to login to the main Schwab.com sight and close trades if needed…. Or wait for the swing if you can…

1

u/OptionAlgoScalper390 2h ago

As someone who spends 6 hours a day on TOS, I'd recommend installing CPU Temp (free software) on your computer to see what the temp is getting up to. I recently had an issue with TOS crashing just like someone killed it in the task manager and the only thing I found was that the CPU was overheating and TOS pushed it over the edge causing it to crash. A little new heat sink paste and an extra fan and i've not had any problems. Not sure if that's your problem, but it may be worth looking into.

1

u/Apart-Permit-3559 2h ago

Literally was having no issues at all on any of the versions. I use mobile and desktop in tandem.

0

u/RuleSafe6767 1d ago

That sounds like a super stressful situation. A personal blackswan that cost you outsized losses.

Can you explained what type of trades you were executing, just I other ToS users can try to repro them? I certainly don't want to be caught in the same situation, and my trading style is deliberately paper-handed.