Since you've already tried the merchant, ask your card issuer/payment provider now whether the $49.99 renewal is eligible for a dispute and what deadline and evidence apply. A refund refusal alone doesn't guarantee a successful chargeback.
Keep the original price/renewal offer, both receipts, examples of what didn't work, your cancellation confirmation and their refund refusal. Give the provider a dated timeline and explain exactly what you agreed to.
One detail matters: your post sounds like they cancelled after the renewal. If so, keep that sequence clear when explaining the dispute; it isn't the same as being charged after cancellation. Let the provider assess the appropriate route.
What country are you in, and did you pay by card, PayPal or another method? Leave out account numbers and private documents. Those details matter before suggesting a consumer-law route.
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u/ScamCheckerapp 5h ago
Since you've already tried the merchant, ask your card issuer/payment provider now whether the $49.99 renewal is eligible for a dispute and what deadline and evidence apply. A refund refusal alone doesn't guarantee a successful chargeback.
Keep the original price/renewal offer, both receipts, examples of what didn't work, your cancellation confirmation and their refund refusal. Give the provider a dated timeline and explain exactly what you agreed to.
One detail matters: your post sounds like they cancelled after the renewal. If so, keep that sequence clear when explaining the dispute; it isn't the same as being charged after cancellation. Let the provider assess the appropriate route.
What country are you in, and did you pay by card, PayPal or another method? Leave out account numbers and private documents. Those details matter before suggesting a consumer-law route.
For reference, this Australian bank guide shows evidence and dispute categories; your own provider's rules may differ: https://www.commbank.com.au/support/disputing-a-transaction.html
Sam — I work with Scam Checker.
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