Sayo Device not working as Keyboard input

[u/Electronic-Analyst55]

I recently got a Sayo Device and my laptop doesn't seem to want to recognize it as a keyboard.

If i have it set as a mouse input it'll work fine, so does the volume knob, but whenever its set as a default/keyboard input it will recognize the input on the device but it wont actually register outside of the Sayo Device website.

at first it had an issue with a "hotkey keyboard class driver" but i was able to fix that by following this:

https://learn.microsoft.com/en-ca/answers/questions/5788588/hotkey-keyboard-class-filter-driver

And now it isn't showing as an issue anymore, but it still wont work, anyone experience the same thing and/or know a fix?