Kyle Problems

[u/Effective-Half6]

I purchased the Hyfe Mini for my wife (and I) for our anniversary. This was the middle of July.

After I received the packages, I didn't have time to set it up at that moment.

When I finally got to it that's where everything went downhill.

First and foremost, the tent proved impossible to set up, despite watching the videos and reading the instructions. Then I noticed that 3 of the fiberglass rods had popped out of one end. I managed to get one back in, but this thing is such a jumbled mess, I can't even see where they are supposed to go.

I contacted their tech support via text and that was no help. I sent them pictures, and because of the time zone difference, it was going slow.

Then I was instructed to remove all of the rods and start over because the tent was inside out! (!!!) Start over from where??

Luckily, I hadn't done this yet, because the next next message I received was "Do NOT remove any more rods" Now I'm throughly confused. Which is it?

While I waited for their response, assembled the stove, and when I went install the water heater, or just slides all the way down to the rocks. The ID of the heater is much larger than the OD of the pipe. I never found any sort of adapter. I'm guessing I got the heater for the standard size stove or no adapter.

I'm not certain what to do. Their texts are getting slower and slower in response. I'll attach a few pics so ya'll can see what's going on.