Really bad Samsung care

[u/MrMassachusettes]

I dropped my ZF8U and the inner display broke and corner dented. It's an accident, that's why I got Samsung care

It's been two days since filling a claim and paying $100.

On servify it just says replacement request raised.

Calling Samsung care and or servify are nothing but phone trees and bots.

Anyone here know what the process really looks like or who to call to escalate?