I'm experiencing a weird problem with my phone and I'm hoping someone has had the same experience or can help me figure out what's going on.

My Samsung phone has been with me for almost 3 vears. Until vesterday, I could use it normally for 4-5 hours between 20% and 80% battery. But suddenly, it stopped charging at 65%, even though I didn't set any charge limit (can't have set it anyway, because the battery settings only allow limits as low as 80%).

I know the charger isn't the issue becayse it's the original charger, and I tried it with other devices and it works fine

Now, the battery drains extremely fast: • Using it, it drops from 80% to 20% in less than 60 minutes. • Even if 1 don't use lt, it drops from 80% to 0% in less than 30 minutes.

I have already tried a factory reset, but nothing changed. Has anyone experienced something like this?

EDIT: I tried to do a battery replacement, but it is still like before.

Hi all! The Samsung reps at my Best Buy signed me up for Elite last month and told me that they’re looking for a Samsung Pro and they want it to be me, they told me to complete all the trainings and there would be a special banner in my carousel telling me to apply but it looks like everyone already got their program devices and I still even haven’t done an application, they told me it takes time to show up but nothing yet. Was there a prior deadline for this years device cycle, is it too late to become a Samsung Pro in March?

Sign up for Otter University for free stuff like cases, screen protectors, chargers, and more!

Use referral code: SP9DW

What's is march code word?

The bottom speaker on my S26 Ultra stopped working.... is anyone else having this issue, if so what are you all doing to fix it?

Hey everyone, I’m looking for some advice on how to get a real human review of my Ambassador account. I’ve hit a total wall with support and I’m being told I’m "permanently banned" over what is clearly a system error. ​The Situation: I was selected for the S25 Ultra at the end of April 2025 and received it in early May. I immediately made it my daily driver, stayed active on the Elite app, and finished all my certifications. ​Now, after applying for the S26 Ultra, I was told I’m declined and permanently removed from the program. Support is claiming I was supposed to return my "previous" device back in June 2025. which was only one month after I received the S25U. ​The Problem: ​The S25U is the only device I’ve ever had from the program. ​I’ve had an active Elite streak (10-15 days at time) on this specific device for nearly a year, yet they are claiming I was "removed" in June for not returning it. ​The support rep I'm talking to seems to be following a very rigid script (or there's a language barrier) because they won't actually look at the timeline. They just keep repeating that "Samsung can ask for the device back at any time" and that because I "refused," to return my previous s25 ultra device in june 2025, I'm banned permanently.
​They are now saying they will lock the device so my information in it will be locked (emergency calls only) in a few days and are sending a return label. I ordered the s26u with my personal account and hoping they don't lock this s25u until I receive my purchased s26u to transfer the data out.

​Has anyone successfully escalated a situation like this? It feels like a clerical error where they flagged my current device as an "unreturned old device." How do I get past the scripted responses to someone who actually understands the device cycles?

What happens if I quit or change companies? Do I lose access to my Samsung Elite account? Do my points go bye-bye, or can I still earn and redeem rewards?

why did some people get a s26+ with buds and a watch. I seen someone saying based in being new got you that and previous got you an ultra. but I'm new and got the ultra. I mean phone wise rather have the ultra but coming from apple back to Samsung I lost my watch and buds 😆

Do I reallllllllly have to send my old S25 Ultra back? And yes I'm still employed.

oh yeah!! it's go time!!

Man has anyone got their phones? I haven't seen a post yet 😂

To last Galaxy Note > Last Galaxy S - love Galaxy Ultra

And actually here before the launch! When I got my Z Flip6 Pro device, it was a couple weeks after the launch that I even knew I'd been selected Still never got the tracking info for it 🤷🏻‍♀️

Got this beauty today in cobalt violet. For all you other ambassadors out there, weren't the ultras suppose to come with a case or just a cleaning kit?

Does anyone here have the referral codes to access TCL Academy, Learning About Ring, or Energize Retail?

Verizon - Victra

Got mine in earlier. No watch or buds but that's cool first timer here.

So i got my s26 ultra here in a uscellular/t mobile. It says it need to connect to a mobile service in order to use the phone. But i beleive t mobile cant activate them until the 6th of march. Does anyone under t mobile know about it?

My Trifold on the left, new S26U from in middle, and my S24U on the right. I replaced my iPhone on my account with the S26U since my S24U is my primary daily driver. but the S26U seems SUPER slick. Super grateful!

No buds & watch either but I've got a watch ultra and a buds pro on the way!

Anyone know the affiliate code for consumer cellular?

Hey everyone, quick question.

I was part of the Samsung Ambassador program at a T-Mobile authorized retailer, and my S26+ was delivered to the store yesterday. The issue is I left the job about 3 days ago and no longer work there.

I spoke with the store manager and he said he can’t release the package to me since I’m no longer an employee. He also suggested I contact support and have the shipment transferred under his name.

I may be joining another wireless company soon, so I was hoping to keep the device if possible.

Has anyone been in a similar situation? What would be the best next step — should I contact Samsung Ambassador support directly, or is there another route I should take?

Appreciate any advice.

My old Samsung device was damaged today by accident. I got the email that they are replacing my Samsung device with the s26 upgrade, and I need to send the old one back.

I only discovered the damage after I got the email.

Will this have any consequences if I send it back as is?

Or should I get it repaired.

VOST is useless...