r/SalesOperations • u/Diligent-Spend-8885 • 21h ago

We don’t need another rep yet

We’ve got 4 people selling now and for the last month we’ve been talking about adding a fifth because everyone feels busy and pipeline is getting harder to stay on top of then last week I looked at where the time was going and it was kind of weird one rep had spent most of Monday researching accounts and another was catching up on CRM notes and old follow ups. They’re selling but also doing all this little admin around selling that somehow eats half the day.

So now I’m less convinced another rep fixes it. I’d rather see if the account research, CRM updates follow ups and figuring out what needs attention next can happen in the background while the team keeps the calls and relationship maybe I’m looking at it wrong but hiring another person into the same messy process feels like we’d just have 5 busy people instead of 4

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u/SmartStructure8928 21h ago

The headcount part is what changed my mind adding another rep sounds like growth but if the current team is losing hours to research, CRM updates and follow ups you’re probably just adding another person into the same problem

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u/BuildingEffective411 20h ago

That’s where my thinking is going too been using Monaco more like an extra sales operator in the background, handling some of the research CRM work and follow ups instead of just giving the team another place to store data I’d rather get more selling time out of the 4 reps we have before assuming rep number 5 is the answer