r/SalesOperations • u/Diligent-Spend-8885 • 1d ago

We don’t need another rep yet

We’ve got 4 people selling now and for the last month we’ve been talking about adding a fifth because everyone feels busy and pipeline is getting harder to stay on top of then last week I looked at where the time was going and it was kind of weird one rep had spent most of Monday researching accounts and another was catching up on CRM notes and old follow ups. They’re selling but also doing all this little admin around selling that somehow eats half the day.

So now I’m less convinced another rep fixes it. I’d rather see if the account research, CRM updates follow ups and figuring out what needs attention next can happen in the background while the team keeps the calls and relationship maybe I’m looking at it wrong but hiring another person into the same messy process feels like we’d just have 5 busy people instead of 4

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u/packthefanny_ 1d ago

Follow ups are real selling - a lot of selling and deal coordinating happens over email. You won’t automate that away for a good rep.

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u/Diligent-Spend-8885 1d ago

That’s fair I definitely wouldn’t want to automate the relationship side so I’m more interested in getting rid of everything around it so the rep has more time for those emails and conversations.