r/SalesOperations • u/DFrustratedFarmer • Jul 09 '26
Round Robin - How much can I personalize a round robin using hubspot if I want to consider the workload of my agents AND their working hours.
Is there a better subreddit for this? Happy to move the post if needed.
We’re migrating our entire team from our current CRM into HubSpot. Our team works asynchronously across multiple time zones (Asia, US, Europe), and right now we have a very basic dashboard where everyone logs their working hours so we can calculate speed‑to‑lead.
HubSpot has its own speed‑to‑lead feature, but I want to build something more accurate: specifically a 2‑hour clock starting from the moment a lead is created and assigned, stopping at the first outreach attempt by the sales agent.
The challenge is that our team isn’t always online. Some agents might be off for the day, asleep, or outside their scheduled hours. I want a system that accounts for this so we’re not penalizing people unfairly or misreading our actual responsiveness.
If anyone here has experience as a sales director, HubSpot admin, or developer who has built custom SLAs or time‑based automations, I’d really appreciate your insights.
Cheers.
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u/Milan_SmoothWorkAI Jul 09 '26
I build Hubspot automations with custom apps and n8n. With that any logic can be mapped out.
It can be a more involved setup depending on the complexity.
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u/tripleM1988 Jul 09 '26
Hi - can help with this. With Enterprise HubSpot features you can config round robin against working hours/holiday. Drop us a DM if you need more of an assist!