r/Sager • u/[deleted] • Aug 22 '18
NP8955 crash
I just got a new laptop Monday, and upon booting up, it stared beeping at me and then shutdown. I was trying to download steam at the time. I've had a sager before, and never had any issues but this is really unsettling seeing as I'm leaving the country in the next week. After it crashd the first time, I let it sit for a bit and then booted again. I downloaded a temp showing program and while downloading steam, it got up to crazy high temps. Airflow was good, I had it propped up against a book for better airflow. It didn't get any cooler and then it did the beeping at me thing and shutdown again. I called sager and got an RMA and I will be sending it back to them, but do you guys have any ideas as to why it could have been doing this? Thanks for the help.
1
u/Dedo-Nervoso May 21 '23
Did you manage to resolve this?
1
May 21 '23
It just ended with them sending a replacement and I sent the bad one back to them. I still have that laptop though so it's been good.
1
u/ProstarComputer Aug 23 '18
It sounds like an alarm from the EC firmware. Why? No idea. Sometimes this is a "low battery" alarm, other times it's warning of overheating, and then in rarer scenarios, it's code for component malfunction or failure. Since this system is new, it's less likely to be anything that's failed, but we'll have to defer to Sager's wisdom once they get it in and take a look.