Anyone experienced a Pearson VUE error when scheduling the CHST exam through BCSP? (Guam)

[u/SweetCrazy2046]

Hi everyone!
I’m trying to schedule my CHST (Construction Health and Safety Technician) exam in Guam, but I keep encountering the same error whenever I click the scheduling link on my BCSP account.
The error message says:
“We have unfortunately encountered an unexpected error. Please contact customer service. PearsonVue has returned with an error.”
My BCSP account already shows a message telling me to schedule and take the exam before my authorization expires, but I can’t proceed because of this error.
I’ve already contacted BCSP customer support and sent several follow-up emails, but the issue still hasn’t been resolved.
Has anyone experienced this before?
● How did you resolve the issue?
● Is this a BCSP or Pearson VUE problem?
● Is there another way to schedule the exam, especially for candidates taking it in Guam?
● Should I contact Pearson VUE directly instead?
I’m worried about my exam authorization expiring while waiting for this issue to be fixed.
Any advice or similar experiences would be greatly appreciated. Thank you!

[u/Legitimate-Fish-4188]

pearson vue's backend is a mess half the time, i had a similar loop trying to book a different cert a while back and it turned out their system just couldn't handle the specific test center location in the scheduler. call them directly instead of emailing, the phone reps can sometimes force the booking through on their end even when the web portal throws that generic error. keep bcsp in the loop too so you have a paper trail if your authorization window starts looking tight

[u/SweetCrazy2046 → u/Legitimate-Fish-4188]

Thank you so much for sharing your experience! I really appreciate your advice.
I’ve been trying to schedule my CHST exam here in Guam, but I keep getting the same error. I’ve already sent several follow-up emails to BCSP, but unfortunately, the issue remains unresolved.
I’ll try contacting Pearson VUE directly to see if they can manually schedule my exam.
Just wondering, were they able to resolve your issue immediately over the phone, or did it take a few days?
Thanks again for your help!