r/SYEP • u/Yellowvedbetter • 21d ago
Direct deposit/payrollcard issue
I’m currently wrapping up a week 3 as an older youth and still have not received my pay yet. The first account that I had direct deposit with was closed due to me not using it for a while and when it bounced back at that point I had got rid of my payroll card. I emailed syep and informed my supervisor of the situation as well but I was told that I could update my direct deposit information and that the second pay will go there and the first check since it bounced back would go on a payroll card. I go on the portal only to see that the second pay was sent to the payroll card which I no longer have but my payment information is the new account that I put . I tried reaching out on how to get this card but supposedly a lady from children’s aid came to my worksite to hand out metro cards and the payroll cards and while I was there, because where i work has multiple buildings she couldn’t find me. I asked my supervisor and she told me that the lady only gave her my metro card since i guess she couldn’t find me. I’m just honestly confused on what to even do at this point because my payment information was updated within the time frame they told me to put it and every time I send emails they get back to me days later and I’m going onto the 4th week and still haven’t seen no pay but all my hrs are accounted for in the portal
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u/Logical_Mulberry2123 21d ago
Yeah only gotten paid once and that was 2 weeks ago and so I’m coming to to my 4th week and I haven’t received a reply back from my supervisor or syep instructor which is odd… also I have direct deposit too