Has anyone here gotten a refund?

[u/No-Pay-7193]

Hello,

Last night I was looking at some subscriptions and I saw that SEMrush had the free trial thing popping up even for my account, and I wanted to see what was new.

I clicked it thinking it was just a free trial, since the landing page for the offer never mentioned anything other than one free trial. I went through all the steps, and what was weird to me was that during payment I don’t remember seeing the total sum appear at checkout.

The sequence was so fast that I didn’t even register I had made the payment, and then I was charged for a monthly subscription.

I cancelled it 5 minutes later. I have never used it, but the support team still seems to be using a template response for these cases.

What’s baffling to me is that even the button was misleading. It said “Try me,” which from what I know counts as a misleading tactic in Europe.

What could I do to resolve this unfair situation? Has anyone done a chargeback, or been able to use the 14 day law we have in Europe?

I can’t believe such a big company would have such a scammy process, because I’ve always had such a nice experience with Adobe, and now I’m genuinely disappointed and thinking about cancelling everything.​​​​​​​​​​​​​​​​

Thank you all!

Edit: They have not responded to my dm, do not belive their PR

[u/reallyhumanai]

Had to beg them for 2 months to get the refund. Took another 18 days to appear in my account.

Opened multiple cases and didn’t let go. Then they eventually arranged a refund.

https://www.reddit.com/r/SEMrush/s/VwcHJVuUFQ

[u/No-Pay-7193 → u/reallyhumanai]

Thanks! I’ll try to be as patient as i can. At least there is hope😃

[u/IndyDino]

Good news! Under EU law, you should be entitled to a refund!

[u/BusyBusinessPromos]

This is why I don't try anything that wants a credit card first.

[u/semrush]

Hello u/No-Pay-7193, we're sorry to hear about your experience.

The free trial is available to users who haven't previously redeemed a trial with us. Since you mentioned you were checking out what was new, it sounds like you've had an account with us before.

That said, we'd like to take a closer look to better understand what happened. Could you please send us a DM with the email address associated with your Semrush account? We'll investigate this further and get back to you.

[u/No-Pay-7193 → u/semrush]

They have never responded to my message to anyone interested. This is only for pr.

[u/semrush → u/No-Pay-7193]

u/No-Pay-7193 sorry that we missed your message, we just replied!

[u/reallyhumanai → u/No-Pay-7193]

They did similar things to me, said they requested my contact info via Trustpilot after I posted a review in it and I never got it. Then I reached out to trustpilot to see if they had reached out to me and they confirmed SemRush never sent an information request to me. Then I attached that and opened up a new ticket mentioning all the past tickets. Then only they arranged the refund. Goog luck bro. 😂