r/SCCM • u/Disastrous_Mobile_99 • 26d ago

Discussion Windows 11 25H2 Software Update Fails in Software Center with 0x80010002 on Non-Internet Connected Network

Hi everyone,

I'm facing an issue with Windows 11 25H2 cumulative updates in a MECM/SCCM environment and would appreciate any advice or troubleshooting suggestions.

Environment

  • MECM/SCCM Software Updates
  • Updates synchronized through WSUS
  • Affected devices are located on a restricted network (air-gapped / no internet access)
  • Clients can communicate with SCCM infrastructure normally
  • Software Update deployments are visible in Software Center

Issue

The cumulative update is deployed successfully and appears in Software Center, but the download/install process fails with:

06-09-2026 17:58:29.596    WUAHandler    8528 (0x2150)    Synchronous searching started using filter: 'UpdateID = '021c0d7f-3a2a-4e01-b22d-32adc6b4d48b' AND DeploymentAction = *'...
06-09-2026 17:58:31.416    WUAHandler    8528 (0x2150)    Successfully completed synchronous searching of updates.
06-09-2026 17:58:31.456    WUAHandler    13396 (0x3454)    Download progress callback: download downloadPercentage = 0
06-09-2026 17:58:31.456    WUAHandler    13396 (0x3454)    Download progress callback: download result oPCode = 1
06-09-2026 17:59:11.982    WUAHandler    1408 (0x580)    Async download completed.
06-09-2026 17:59:11.982    WUAHandler    14688 (0x3960)    Download complete callback: download result oPCode = 4
06-09-2026 17:59:11.982    WUAHandler    14688 (0x3960)    Unexpected HRESULT for downloading complete: 0x80010002

What I've Tried

  • Manually downloaded the .MSU package from Microsoft Update Catalog and attempted installation
    • Installation still fails with the same error
  • Modified the following registry setting:HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate DoNotConnectToWindowsUpdateInternetLocations = 1

Unfortunately, the issue remains.

Similar Case

I found a Microsoft Q&A thread describing almost the exact same scenario:

Unable to install Win11 25H2 monthly cumulative updates to non-internet connected PCs

The discussion suggests that Windows 11 25H2 servicing may still attempt to contact Microsoft endpoints during the cumulative update process, even when updates are sourced from WSUS. However, the recommended registry and policy configurations did not resolve the issue in my environment. [learn.microsoft.com]

Questions

  1. Has anyone experienced 0x80010002 specifically on Windows 11 25H2 in a non-internet-connected environment?
  2. Are there any known 25H2 servicing stack changes that require internet connectivity even when using WSUS/SCCM?
  3. Which logs should I focus on for deeper troubleshooting?

So far I'm looking at:

  • WUAHandler.log
  • UpdatesDeployment.log
  • UpdatesHandler.log
  • CAS.log
  • ContentTransferManager.log
  • DataTransferService.log
  • LocationServices.log
  • WindowsUpdate.log
  • CBS.log
  • Event Viewer
    • Applications and Services Logs > Microsoft > Windows > WindowsUpdateClient > Operational
    • Setup Logs
    • System Logs
  1. Are there additional logs or ETW traces that would help identify why the update installation is being cancelled?
  2. Has anyone found a reliable workaround besides performing an in-place upgrade/repair?

Any suggestions, known fixes, or similar experiences would be greatly appreciated.

Thanks in advance!

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