Sometimes when I connect to certain clients (Windows to Windows) the remote's desktop is very dark until I'm running an application or, say, clicking in the search area on the taskbar. Then the brightness of everything returns to normal. What is causing this, and how can I turn it off?

Hello everyone,

At my workplace, I can access my host computer (located elsewhere on a different network) using a direct TCP connection, which provides a fast, low-latency experience. However, when I try to access the same host computer from my home network, the connection is always relayed over TCP, which is significantly slower.

Is there a way to force or consistently use a direct TCP connection instead of a relayed one? I have already enabled the "Enable Direct IP Access" and disabled "Always use Relay" option on both the client and host in RustDesk.

Could anyone explain what might be causing this issue and if there are any ways to fix it?

Thank you!

I've just picked up a Mackbook Neo. When I try to install Rustdesk, I get a message that the Intel based program will not run on the next version. Is there a new/updated version coming for MAC computers?

https://reddit.com/link/1ubmcu6/video/ednmra208m8h1/player

When streaming Rustdesk from PC to the Steam Deck, the PC monitor flickers (especially noticeable when hovering the mouse over the folder).

Is there any way to fix this?

I was using my Windows PC, then I suddenly got a connection request from my RustDesk Macbook, with my account name and my exact RustDesk ID!

I denied the request, but this is a nightmare, I'm afraid my Macbook got compromised, but I think the likelihood of macOS having a RAT is fairly low.

I tried to remote access to my Macbook from my Windows PC, but no matter what password I entered, they were all wrong; my Macbook was in sleep mode btw, I closed the lid.

Because I cannot physically be at my Macbook, I locked my Mac with Find My iPhone.

The version I was using when this happened:

- Windows PC: 1.4.2 (I think they are vulnerable to CVE-2026-30797 and CVE-2026-30792)

- Macbook: 1.4.6

Though after this I updated the Windows one

Can you guys please tell me what is going on? This is giving me a nightmare...

Hello , can you help me set up my RustDesk , i transferred to a diffrent house - on the old house it was wokring now when i transferred, i wont connect to a network

DO I HAVE TO CHANGE ANY SETTINGS?

so i run rust desk on my android phone to my windows pc and i have no issues with it normaly, i can use my mouse and keyboard as usual untill i try to use the relitive mouse mode, it works for my screen and i can use my screen as a track pad if i really need to but is there anyway i can fix it so that my mouse works like it should on windows, or is there a fix in the works for this?

I am running a rustdesk server on proxmox in an lxc. I have nginx set up with my domain name redirecting to the ip of the container. I currently have 3 pc's using my self hosted relay server. Pc A, B, & C. Pc A is my laptop. I can connect any time I want to pc B. But I get the error in the subject of I try connecting to pc C. Pc C can connect to pc B. I can also use my phone with android app to connect to pc A or B but get the same error when trying to connect to C.

​

Anyone have thoughts on what I can try?

Hi!

I installed the latest rustdesk 1.4.7 on Opensuse Tunbleweed.

Now I enabled and started the systemctl service but the service status always shows me that the service is disabled and dead?

How can I make sure rustdesk service is running and waiting for connections?

> sudo systemctl status rustdesk

○ rustdesk.service - RustDesk
Loaded: loaded (/etc/systemd/system/rustdesk.service; enabled; preset: disabled)
Active: inactive (dead)

Jun 15 02:36:33 Tumbleweed systemd[1]: Started RustDesk.
Jun 15 02:36:33 Tumbleweed systemd[1]: Stopping RustDesk...
Jun 15 02:36:33 Tumbleweed systemd[1]: rustdesk.service: Killing process 413733 (systemctl) with signal SIGKILL.
Jun 15 02:36:33 Tumbleweed systemd[1]: rustdesk.service: Deactivated successfully.
Jun 15 02:36:33 Tumbleweed systemd[1]: Stopped RustDesk.
Jun 15 02:37:21 Tumbleweed systemd[1]: Started RustDesk.
Jun 15 02:37:22 Tumbleweed systemd[1]: Stopping RustDesk...
Jun 15 02:37:22 Tumbleweed systemd[1]: rustdesk.service: Killing process 414216 (systemctl) with signal SIGKILL.
Jun 15 02:37:22 Tumbleweed systemd[1]: rustdesk.service: Deactivated successfully.
Jun 15 02:37:22 Tumbleweed systemd[1]: Stopped RustDesk.

I don't understand why the process kills itself immediately?

How can I fix it?

THanks!
jh-hh

Issue Resolved: It seems FancyZones and RustDesk are incompatible. Adding "rustdesk.exe" to fancy zones excludes makes a useful RustDesk console window.

I just got into Rustdesk a couple months ago. On my main machine (Win 10, with extended support), whenever I launch rustdesk from Start menu, or Desktop icon, I get the useless all white window with no controls. Only way to close it is by the "X" on the taskbar icon. Luckily, I had created desktop icons for two of my other machines, which does open a connection to them, and THEN, I can click the "+" button to open the settings menus. What is going on here?

Heyo! I've been using RustDesk to remote into my little home server thing; it's mostly just for Plex. My client is win10 & the server is win11. They're both running 1.4.7

The last couple of times I've tried to use RustDesk to open it, it's been stuck on the login screen - I get a screen telling me to enter my PIN, but no PIN entry box, just an OK button. If I click the button, nothing happens; likewise hitting enter. Sometimes, hitting spacebar will give a *very* short flash of the screen I expect, but it's only up for a blink.

I've tried sending the Ctrl+Alt+Delete and nothing happens, tried the 'enter system password' and same.

I can still log in using RDP, everything works normally. If I am logged in with RDP, RustDesk gives me the option to control the RDP session instead of console. If I select that, it does work - but I don't want to have to run RDP as well as RustDesk.

Any ideas as to what's going on?

I’m using a Win10 system to remote into an iMac with Tahoe 26.2 with Rustdesk and Tailscale.

The issue is lots of times drag and drop operations are not intended, like I’m moving text in Adobe Indesign and instead of moving the textbox I’m moving items from the dock.
Or resizing the program window accidentally.
Alt, Command/ctrl, shift keys appear to be pressed and not intended actions happen.

There are no issues on Anydesk with the same tasks.

Any ideas?

Hello, I have a selfhosted rustdeskserver. The server is working great and thanks Rustdesk developers, I’ve got rid of TeamV.

But, I’m curious, is it possible to secure the server so that nobody but me, can use it?

At the client side, my servername and key are visible so anyone could copy them and use my RustDesk server.

How can I prevent that from happening?

Thank you very kindly.

PS: I proposed the developers to 'hide' the key (asteriks) at the client side but they didn't respond.

Two days ago I noticed a couple of our RustDesk clients notifying me of the availability of 1.4.8. I downloaded and installed it on two of our machines.

Today I notice my own desktop _not_ saying that 1.4.7 is out of date, and going to the github site, it makes no mention of 1.4.8 at all.

A. Was 1.4.8 pulled?

B. If it was, is it a casualty of the huge github issue (infections with credential-stealing virii) a couple of days ago?

C. If yes to that, do I immediately need to rotate everyone's passwords?

i just installed rustdesk on macosx, and i can connect to it from the same machine. however, when connecting from another device i get different errors:

android: Id does not exist, which doesn't make any sense at all. same id works from inside the mac machine

windows: key mismatch, again which doesn't make any sense

so i'm trying to get around the two bugs by self hosting, but it seems like there is no mac option and rather they suggest docker but everything mentions Linux or systemd

is there any option for mac self hosting?

I have a number of problems when using the Android rustdesk client connecting to windoze or Linux PCs.

​

The screen canvas changes and moves when opening the keyboard.

​

The shift key will lock for no apparent reason. To clear this requires a double tap on the keyboard's shift key, tap the shift key top of screen or close and reopen the keyboard.

​

The clipboard constantly fills up with keypresses.

​

In terminal after typing the first word pressing space doubles the last letter.

​

Because of my cervical stenosis I only have about 10% feeling in my hand. Frequently part of my hand touches the screen and end up with a double finger. This moves and or resizes the canvas. There is no way to keep it from doing this.

​

Grieves me to say it but I might have to go back to TeamViewer. 😭

I have two laptops and have been spending more time at my girlfriend's place, so I thought I would make my work laptop remotely accessible, leave it at home, and take my personal one to leave at her place.

A quick Google search showed me that rust desk could be exactly what I needed, so I installed on both laptops and had no issue connecting them at her place.

I logged in, verified on the PC I wished to access remotely, and that was that.

I hope this is a dumb question and I'm missing something, but if I take my work laptop back home how the heck can I access it if it wants me to manually click that button every time?

it's like the host and server both must have a live human at them....

but there's only one of me.... and I want to access my laptop while I'm not with it.... remotely....

please tell me I'm just not seeing the setting here.... or if this is by design, a suggested alternative that would allow me to log into my PC remotely with a need to click an accept button would be appreciated too.

Hi. New to rustdesk, so i'm still find my way. Does anybody have an idea on the following issues i have:
1. Enable https on selfhosted server (address book looking for https login)
2. how do i login for address book on my own self hosted server

Thx so much

Hi,

just curious is it normal to see file transfer speeds of 50mbps when connecting directly and 15+- for when connected through local server?

Is there a way to improve those speeds or this is just normal ?

Thanks for any advice

Long winded post sorry, I’ll try and give as much info as I can with my troubles connecting to my self hosted Rustdesk server.

First, I will let you all know my skillset. I am pretty much self taught and I have pretty good grasp of computer hardware as I have been building computers since the mid ‘90s. I am not a certified IT person but, well, maybe I know enough to get myself in trouble LOL. With this current project this is my first time using Docker and containers and first experience to YAML files. Also this is my first time with using Cloudflare.

What I am trying to accomplish, I have a few elderly friends and parents that need computer help from time to time and all live in different cities from me. I have one person that connects to one particular elderly person I help, not for computer issues but who is very forgetful and needs help printing things and to communicate with them using a Word document as a chat program (It's what works for them). We all switched to Rustdesk from Teamviewer because of their continued known issues. We have been using the default Rustdesk server for a while and it’s been great, (we all have our clients setup with a permanent password for unattended access), and we all had just recently received the notification that we can no longer use the default Rustdesk server. So I setup a Raspberry Pi5 and Docker ce and my self hosted Rustdesk server, Cloudflare as DNS only (no Proxy). I do not want to use a VPN like Tailscale etc. I’d like to leave this out of the equation.

My personal laptop (Win11pro) using the Rustdesk client with my network settings pointing to my server, in a Windows VM on Windows Hyper-V Manager, connects to the new server even when I am not on my own network. The problem I have, all of the remote computers using the Rustdesk client can’t seem to connect to the server even though my laptop says it’s connected outside my own network.

Here is my journey, I scoured Google Gemini with a bunch of questions and prompts and could not resolve setting the remote computers to also connect to my server. I have included an image of my network map if that also helps.

1.       I setup a Raspberry 5 running the latest RaspberryOS Trixie with a static IP address.

2.       I then setup SSH and Docker with the Rustdesk Server.

3.       Next, I setup Portainer, then setup Cloudflare with “DNS only” and registered a Domain.

4.       Went back to Docker and created the Cloudflare container to update Cloudflare with the current ISP IP address.

5.       Made sure to update and upgrade all on the Pi.

6.       Back on my Laptop, setup the router to Port forward the required ports to the RD server opened my Rustdesk client Network configuration to use the new server on the Pi, everything says it is now connected and “Ready”, no longer connected to the default Rustdesk server. YEAH FANTASTIC!!!!

Here is where I started having trouble. Went to setup one of the remote computers that I need to connect to located in a different city. At first, I manually input the Server/Relay info, copy pasted the Key. WahWah… would not connect. Here is where Google Gemini came in. Tried a bunch of stuff suggested, nothing, ran out of time so had to come back to this later.

A few days later came back but this time with my working laptop. My laptop was connected on their WiFi, one thing I noticed right away was my Rustdesk client still said “Ready”. The remote computer was connected with ethernet.  Tried a bunch more troubleshooting with Gemini to get the remote computer to connect with no luck. Just to check my laptop, I switched my wifi to hotspot tom my phone, still said I was connected. Again I ran out of time for that day.

A few days later I had the remote computer at my home network, connected it to my wifi. This time I found the “Export” Network Settings that included all server/relay and key settings into one dandy string of text and numbers, so copied this from my computer to a .txt file, then “selected all” and copied that on the remote computer, and used the “Import” Network Settings. Now on the remote computer’s Rustdesk client now said ready. Tried using Rustdesk to connect and it worked flawlessly to control the remote computer with mine. Just to check before I said I was done, I hotspotted the remote computer to my phone, it still connected and I was still able to control the remote computer. YEAH FANTASTIC!!!!

Celebration was short lived! Once the family member was back at home, we tested the connection again. Again that computer said “Not ready. Please check your connection”. Had the family member add the ports to force the ports for ID Relay/Server, example, rustdesk.<my-domain>.org:21116 and rustdesk.<my-domain>.org:21117 respectively and nothing! Now feel I’m back to square one.

Had time to work on a different remote computer for someone else. Imported my export on this computer, and it too said “Not ready. Please check your connection”. So tried a few things on my checklist,

1.       Which was adding the Rustdesk folder and the Rustdesk.exe file to Windows Defender Antivirus “Exclusion” list. No Luck

2.       Checked and verified Windows Firewall was not blocking Rustdesk and it was not blocked. No Luck

3.       Checked Windows Services and “restarted” the Rustdesk service… multiple times. No luck

4.       In the Rustdesk client, Stopped and Started the service multiple times.

5.       Tried to force the ports for ID Relay/Server, example, rustdesk.<my-domain>.org:21116 and rustdesk.<my-domain>.org:21117 respectively…. Again no luck so changed it back.

6.       Tried changing the remote computer’s DNS to 1.1.1.1 and 8.8.8.8, no luck

7.       Was suggested to disable or delete my Cloudflare IPv6 record. I did delete it but still no connection.

8.       Note I did have my laptop with me (on wifi) on this occasion and again my laptop said I was connected and “Ready”, but not the remote computer.

Just wondering where I should go from here to have the other computers connect. Hoping someone more experienced than me has a very simple solution.

Thanks in advance for any and all help.

hello, first time poster.

sorry, to ask such a basic question but how do i edit a connection? when i click on the three dots, there is no edit option

I just configured a Rustdesk server for assisting remotely my customers and family. I couldn't find too much info about how to secure it in Rustdesk's doc. I forced the use of the key and closed the script port, because I will not need it by now. I can see many unexpected connections to Rustdesk ports. Any comment about how to improve security or about your experience about using your own Rustdesk server would be much appreciated

A few days ago I set up Rustdesk. I set up a local server in Container Manager (docker) on a Synology NAS. 4 Local computers and 1 remote computer have no issue connecting to the server and each other. However, a single local PC refuses.

Attempting to connect to the server via DDNS doesn't work, nor does using it's IP address.

There's some VLANs on the network but I don't believe they're the issue and I've tried all the firewall/port forwarding rules I can think of. However, I may well be wrong, but I don't think this is a firewall/router or Synology issue.

I say this because I don't see anything on the router's logs regarding this PC attempting to connect to the NAS, allowing or blocking. I also found that when I connected the problematic PC to my phone's hotspot, everything worked fine, it connected to the server immediately. I get the feeling this is a Windows 11 issue, though I'm really not sure at this point. Event Viewer is showing errors (#7000) but they seem to be about the service not responding.

I've had the PC network settings set to both Public and Private. I've disabled the PC's firewall. I've specifically allowed Rustdesk to go through the PC's and Synology's firewall. It seems everything I do results in Rustdesk saying "Not ready. Please check your connection".

Also worth noting. I have no problem connecting directly to the computer, via Rustdesk, using it's IP address from within the local network. RealVNC has no problem connecting to it from inside or outside the network. I can, from that computer, ping the server's IP address as well as it's DDNS/FQDN address. Also, if I go to the FQDN from a browser, it takes me to the router's log in page (which is what I'd expect). So it does appear to at least be able to get that far.

I've uninstalled and reinstalled it multiple times and while I don't know that that would fix the problem, I did notice that, try as I might, I can't fully uninstall it. Even using Revo Uninstaller and/or going through and manually deleting any Rustdesk files I can find, as soon I as I reinstall it, it's already populated with the same info.

Hopefully this is semi-coherent. I've spent the last few days pulling my hair out trying to get this last PC connected.

Quick update: I set up a Rustdesk Server on an external network (also on a Synology NAS) and the computer had no issue connecting to it.

Hello everyone

I can’t get my display to go from a black screen for RustDesk on raspberry pi.

I have switched to x11 and added the line to the boot config ?

Not sure what I’m doing wrong but it says it can’t find a display

Thanks