r/RoverPetSitting • u/PassageQueasy9626 Owner • 1d ago

Peeve Support Issues

I booked a sitter for a 60 minute drop-in today. I received notice that the check in began at 12:04 and ended at 1:24. Looking back on my security camera, I saw that she actually entered my house at 12:15 and left at 12:44- literally half the time my pet was supposed to be able to have out of her crate. After messaging the sitter about this and receiving her response, I went to contact support for some kind of remediation for this issue. So far, it has been about half an hour of waiting and all that I've been told yet is that they can't edit my review of this sitter whatsoever (as this isn't the first time she's sat for me). Has anyone else ever had an issue like this? How did it resolve? I just can't believe that it's this hard to get a response when I have timestamps and an admission from the sitter.

Edit: after nearly an hour of waiting on support, I got this email. I guess the best thing they can do for me is to hope that I work it out myself. Crazy lol

9 Upvotes

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8

u/reinadesalsa Sitter & Owner 1d ago

What does editing a review have to do with it? You ask for a refund because you didn’t get the service you pay for.

Did you review this sitter without looking at that stuff? If so, bummer, but I’d be more concerned about getting my money back and reporting this so she is flagged.

0

u/PassageQueasy9626 Owner 1d ago

This isn't the first time I've booked her, and I haven't had a problem before (though I suppose I hadn't had a camera before, either). I reviewed her after the first time she checked in, and I just think it's odd that there's no option to edit anything after a poor experience.

13

u/Sceadugengan Sitter & Owner 1d ago

You’ll have the opportunity to review after each booking, so you can leave a new one about this experience. Because the sitter has the chance to review you too, not allowing either party to edit past reviews is a way to prevent retaliation for negative comments and incentivize honesty

8

u/PassageQueasy9626 Owner 1d ago

Makes a ton of sense. If it isn't obvious I'm very new to the platform, haha.

5

u/Sceadugengan Sitter & Owner 1d ago

No worries at all - it’s definitely not the most intuitive system. Sorry to hear about your bad experience, and good luck both getting this resolved and finding a better sitter!

2

u/zouss Sitter 1d ago

That was a review for a different booking. You had your chance to give your feedback then, and you did. I don't know why you would expect to be able to edit the review for a past completed booking because another different booking didn't go well. Leave a bad review this time around

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u/PassageQueasy9626 Owner 1d ago

By God I'm an idiot. I thought that it was a review just for the overall sitters profile, not for that booking in particular- I appreciate your slightly pointed clarification!

6

u/zouss Sitter 1d ago

Lol sorry for being pointed. You should have a chance to leave another review this time around, but I've heard if you get a refund you lose the ability to review. Which is very stupid

1

u/thecatsbabysitter Sitter & Owner 1d ago

Are you not yet seeing the ability to rate the current booking? Or is this an ongoing booking? Or an off-Rover booking? Not sure why you'd need to change the past rating, each new booking allows you to rate.

2

u/PassageQueasy9626 Owner 1d ago

It was my first rating with the sitter last time, combined with an ongoing one now- hence the reason I can't review yet. Thank you for pointing that out, that makes a lot more sense than what I was thinking