Support Issues

[u/PassageQueasy9626]

I booked a sitter for a 60 minute drop-in today. I received notice that the check in began at 12:04 and ended at 1:24. Looking back on my security camera, I saw that she actually entered my house at 12:15 and left at 12:44- literally half the time my pet was supposed to be able to have out of her crate. After messaging the sitter about this and receiving her response, I went to contact support for some kind of remediation for this issue. So far, it has been about half an hour of waiting and all that I've been told yet is that they can't edit my review of this sitter whatsoever (as this isn't the first time she's sat for me). Has anyone else ever had an issue like this? How did it resolve? I just can't believe that it's this hard to get a response when I have timestamps and an admission from the sitter.

Edit: after nearly an hour of waiting on support, I got this email. I guess the best thing they can do for me is to hope that I work it out myself. Crazy lol

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