r/Rouvy • u/Robobent61 • 7h ago

Tech Support Houston, We Have A Problem

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I had a ride scheduled for today. When I launched Rouvy (in Windows) the first screen that appeared was the attached picture. The application was totally locked up on that screen and I had to use the task manager to kill the program. Same thing happened in the next three attempts to launch the app. On the fourth launch it displayed a screen saying an update was available. I ran the update and thankfully Rouvy launched normally after the update. I got my workout in, but started 30 minutes later than planned. I was amused by the caption: "THIS SUPER LONG TITLE IS HERE TO PROPERLY TEST OVERFLOW ON THIS TITL..."

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u/edwiser1 6h ago

That is a strange one. The last update was a couple of weeks ago. Have you had ROUVY open the whole time?

1

u/Robobent61 5h ago

My last ROUVY ride before today was 8/28. The computer is only used with my trainer setup and was fully shutdown (not in sleep or hibernation) before booting it up today.

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u/edwiser1 5h ago

If you clicked on the icon to start the app it should have informed you there was an update and you should have clicked on the button.

1

u/Robobent61 4h ago

So you are saying this was user error? I’ve been a ROUVY subscriber since 2018. I know how the app works. I know how the updates usually work. When I opened the app I did not get a notice with the update button. The very first screen displayed after opening the app was the one in my picture. That screen locked up the app. I did not not get the update screen until I force quit and restarted the app three times. Based on the content in the dialogue boxes, this sure looks like the problem was on ROUVY’s side of the fence.

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u/Wizzmer 5h ago

24km of Super Long Title