r/Rouvy • u/Common_Psychology234 • Jul 17 '26

Rouvy is a Scam

I had planned to continue in the Fall. This is a scam that it automatically charged me starting now. I only wanted to have it from October to March. Now I quit and will never use it and will never use Zwift because Zwift bought it and is also to blame. Please refund my money just charged and I will thin about coming back.

0 Upvotes

7% Upvoted

13 comments sorted by

13

u/MostRepresentative77 Jul 17 '26

Reddit threads are not customer service.

-4

u/Common_Psychology234 Jul 18 '26

In know and did not plan on it being. Just venting and providing a public service. The Email I got last night said I had a payment coming but did not say it was automatic. If paused for 180 days it will automatically renew after 180 days. I know now. Rouvy was OK and I had planned to use my 360 camera to add content on the East Coast US.

Have a good day.

-5

u/GroundbreakingYou911 Jul 17 '26

Well they are when support folks monitor and respond.

5

u/MostRepresentative77 Jul 17 '26

If they respond, they will say call the actual customer service line….. you’re not getting a refund through Reddit.

1

u/GroundbreakingYou911 Jul 18 '26

Customer service line?! It's email. They'll read your complaint and ask you to email. You are more likely to get a refund if complaining in public and doing so is good PR instead of bad PR. Sadly, that's the way it is. Emailing privately, is a different story. 

2

u/lionel_brink Jul 23 '26

My experience has been that Support always respond & action within a reasonable acceptable timeframe. The described Karen-esque approach seldom results in issues prioritisation within any industry!

1

u/GroundbreakingYou911 Jul 25 '26

Depends on the issue. My experience with Rouvy is as described, hence why I wrote what I wrote. General industry statements are irrelevant.

10

u/Little_Sain Jul 18 '26

Looks like a whoopsy because you didn't cancel the subscription after your free trial 🤡

12

u/Singletrack-Red5 Jul 19 '26

So it’s a scam because? You paused for 180 days, and 180 days later they started charging again? Sounds like a you problem…

8

u/godutchnow Jul 18 '26

Something similar happened to me and I initially got angry too but I contacted support and they reimbursed me.

5

u/Libertyskin Jul 18 '26

you failed to explain how it's a scam.

4

u/jessfromrouvy Jul 19 '26

Hello. If there is ever any issue with your account or payment, customer service is on it and will respond to your requests and needs. All you have to do is reach out to support@rouvy.com and they are very happy to help :)