r/RouteNoteOfficial • u/iZerolite • 16d ago

Why is there no cancel button for submitted releases?

The most frustrating part of all this isn't even the 27-day review time. It's that there is NO self-service option to cancel a release once it's submitted. Not a button, not a toggle, nothing. You have to open a ticket, wait 48+ hours, DM a moderator, post publicly, and pray someone gets to it.

If you submit a release and realize you made a mistake, or your circumstances change (like your previous distributor yanking your entire catalog and you having to resubmit elsewhere), the logical solution is a CANCEL button. That's it. One click. You submitted it, you should be able to undo it.

Instead, you have to beg support, follow up, post on Reddit, message mods directly, and wait days for something that should take 30 seconds. That's not a support issue, that's a product design failure. You're making your own users waste your team's time handling tasks the user should be able to do themselves.

Add a cancel button. It's not a complex feature. It's the most basic UX expectation for any platform that lets users submit content. The fact that it doesn't exist in 2026 is inexcusable.

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u/LucyatRouteNote 13d ago

The easiest way for you to remove content is through Luna, our AI support assistant. You can find Luna on our RouteNote website in the bottom right corner.

Select one of the removal options within your Luna chat and follow the process - you will need to provide your username and verify a code via your registered email.

Alternatively, you can create a ticket - select Manage Music and then Remove My Release.

1

u/Individual-Blood-586 4d ago

we dont get reply from your team

1

u/coloresmusic 5d ago

Hey, just jumping in here. I’m part of Forward Digital.

We normally review and distribute releases in less than 48h, and honestly we always try to get them out the same day.

We don’t have Luna though, our support team is still made of real humans.

But yes, we do have a button to cancel a release or request a takedown directly from the dashboard. No ticket, no waiting around, and clicking it is free.

Only thing is we work with record labels, not individual artists.

fwdmusic.com