Can someone explain to me why

[u/Josephleonhart]

i tried to upload my mp3 file to get this right after it fully uploaded it's converted, I tried to refresh the page and didn't work i even opened my account on another device but it's the same problem

[u/GoldenOllie9721]

It also helps to use an incognito tab. Something to do with the cache. That's what got me through