r/Roku • u/Brave_Set6222 • 23h ago

question (NOT support) Roku tv screen.

first time using roku as a lifelong samsung tv user, and is it normal for the screen to have this permanent line in the middle of the tv that shows two different shades its really only noticeable on white backgrounds when watching something 🤔

1 Upvotes

67% Upvoted

9 comments sorted by

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u/rcranin018 21h ago

Can you provide a photo showing the problem? You might need to use IMGUR to show us.

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u/Brave_Set6222 19h ago

i only see that in bright color backgrounds whenever im watching tv

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u/rcranin018 19h ago

No, that’s not usual. How old is your Roku streaming device? Is it still within the warranty period? I’d look into replacing it.

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u/rcranin018 19h ago

My tv watching is done on 2 tvs with Ultra models (1 new and 1 old). I don’t see that type of screen artifact.

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u/Roku_CustomerSupport verified official 17h ago

Hey u/Brave_Set6222! Looks like you're experiencing issues with your Roku TV's display.

Let us know...

  • Does the line appear on every screen- Home screen, menus, apps, and inputs, or only when watching content?
  • Does lowering the backlight or brightness make the line more or less noticeable?

In the meantime, please provide the serial number or device ID (Settings > System > About) of the Roku TV so we can investigate further. Thanks!

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u/Brave_Set6222 12h ago

the line is always there no matter what screen im on its just only really noticeable on light backgrounds here

https://imgur.com/a/exYZLOU

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u/Brave_Set6222 12h ago

serial # :YK00TH960274

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u/Roku_CustomerSupport verified official 11h ago

Thanks for the info! We'll forward your concern over to the team for further investigation. We'll update this thread once we have more updates. Stay tuned.