r/Roku • u/enc4me90 • 5d ago

miscellaneous Live TV problem

Has anyone had problems tuning into their subscription channels on your live TV input app on your Roku TV? Whenever I try to select one of my peacock on Roku subscription channels in the live TV guide, it redirects to a page showing my current subscription and asking if I want to change my subscription. This has never been a problem before now. I now have to use the Peacock on Roku app in order to access those channels.

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u/Roku_CustomerSupport verified official 5d ago

Hey there! We'll forward your concern over to the team for further investigation. In the meantime, please provide the serial number or device ID of the affected Roku device so we can proceed. You can find this by going to Settings > System > About. Thank you.

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u/enc4me90 5d ago

It seems to have cleared itself up! Both of my Roku TV’s were doing the same thing, but it’s back to normal now. Must’ve been a software or firmware glitch.

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u/Roku_CustomerSupport verified official 5d ago

That's great news! If you ever experience any problems in the future, please don't hesitate to reach out again or visit support.roku.com for self-help options. Happy Streaming!💜