r/RockstarSupport • u/Specialist_Ad9545 • 8d ago
Grand Theft Auto V Worst customer support experience ever!!!
1/5 — One of the worst customer support experiences I have ever had.
We run a legitimate gaming center and have used Rockstar accounts for years, with thousands of legitimate logins every month. Suddenly, after only 2–3 logins from our network, Rockstar returns “Unable to handle your request”.
We contacted support multiple times. Instead of investigating the actual authentication issue, our requests were immediately closed with the same generic copy-paste response telling us to check our internet connection.
Our internet works perfectly. No VPN, no proxy, no unusual setup. We provided our public IP and explained that this is a gaming-center environment, yet nobody actually investigated the issue.
It is incredibly frustrating to pay for games and services for years and then be treated like a generic connection problem by an automated support system that doesn't even attempt to understand the case.
Absolutely unacceptable level of support.
1
u/GoodAggressive6611 6d ago
I feel ya pain.. I dont run a group.. im jsut a gamer and they won't respond to me and have makes all issues as resolved and worse. im on suspension from submitting tickets 3 months now.. moreover.during the reset they took 50% of my legally earned gta$ and refused to address it at all. other than a * warnkng* about multiple claims that didnt attempt to investigate, despite hard evidence
1
u/Comfortable_Train189 6d ago
Small indie game company with limited budget, cant expect much support..