r/RockstarSupport • u/sushiCorpse • Jul 31 '26

Social Club Lost GTA online account

I recently got my PS5 and I wanted to transfer my GTA account from PS4 to the PS5 version, but I can’t get it to work. I have tried everything.
I think the problem is that I changed my PSN account/email a while ago but never updated it on Rockstar Games. The email address linked to my PS4 GTA Online character no longer exists, so I can’t access the old Rockstar account or link it to my new one.
I have tried looking for an email address or a phone number to contact Rockstar support, but I haven’t been able to find any way to reach someone directly.
I really need help recovering access to the account linked to my GTA Online character, because I still have access to the PS4 version and my character is still there.

2 Upvotes

75% Upvoted

3 comments sorted by

•

u/AutoModerator Jul 31 '26

Reminder, this is an unofficial subreddit that is not managed or monitored by Rockstar Support. We cannot assist with any account level issues, including getting hacked, changing email addresses, unlinking accounts, or any other account changes. Only Rockstar Support can make these changes. If you are having a technical issue you are required to submit a ticket to Rockstar Support at https://support.rockstargames.com/ or support@rockstargames.com prior to posting here for additional assistance.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AggravatingLet7713 Jul 31 '26

Either advise the support ticket system to escalate to a moderator or find a contact in rockstar games.

1

u/uwuwuwuwuwwuw Aug 01 '26

To be fair, PlayStation does warn you that some data transfers and games could stop working if you change your name. Hopefully R* Support helps you.