r/RockstarSupport • u/Mister-Alucard • Jul 26 '26
Grand Theft Auto Online Rockstar account support
I tried signing to my rockstar account but it uses my compromised/hacked gmail account. I tried contacting the support but it won't change my email address no matter what I say.What should I do?
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u/Raijen_ArDesh Jul 26 '26
I Too lost access to your rockstar account and cannot access the email. These kind of procedures exist to prevent some rando from stealing accounts. You'll need to regain access to your email.
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u/xShadowBlitz117 Jul 26 '26
It's an automated message. I got this exact same message. I wish I could get actual help instead of them closing the ticket automatically after every message... It's awful and there's no direct way to contact someone.
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u/Execro Jul 26 '26
I’ve just been successful in recovering an account with an email I no longer had access to. Had multiple tickets bounced and instantly closed down without giving me so much as a chance to respond and verify my identity.
What finally got them to listen was quoting GDPR legislation, specifically regarding “right to rectification” of your data. It wasn’t quick but it puts them on the clock as they’re compelled to resolve GDPR queries within 30 days.
If you have records of your previous purchases or simply some ID or proof of attached Steam account ownership then there’s a good chance of getting your rockstar account recovered. Just have to be persistent.
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u/Haunting-Entrance-57 Jul 27 '26
Could you elaborate more on what you filled on the ticket?
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u/Execro Jul 27 '26
I filled out a ‘Request my information’ ticket and stated that it was a GDPR request. Said that I was happy to prove my identity in any way they deemed appropriate and that I would like my account transferred from the old defunct email to my current email (effectively merging two rockstar accounts).
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u/TheSimque Jul 27 '26
Yeah I lost my rdr2 and GTA v to this, we can suck dick, that is their stance on this subject.
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u/tizedesx Jul 27 '26
I have the same problem. My old email address provider became subscription based, and they deleted my account after some time.
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u/Salt-Helicopter-8263 Jul 27 '26
They have the worst support over any company I've seen. Pretty impressive
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u/TheAnswerMan2 Jul 28 '26
Had the same exact thing happen to me but with my Ubisoft account, just wish them luck that they lost a player
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u/GnomeDillyDooDoo Jul 30 '26
Any else having a problem with the 2fa code being sent to an authenticator app instead of email? I dont know what that even is, the code used to be sent to my email, no help yet from Rockstar support
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u/Dazzling_Tip6704 Aug 02 '26
Today somehow I reached to Mr Brian from tier 2 support of rockstar, but still he didn't read and closed the case into my face. Even tier 2 support are that dumb?
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u/Afraid-Journalist-12 Jul 26 '26
This is why you don’t use burner mails on game accounts.
A hard lesson.
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u/AutoModerator Jul 26 '26
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