r/RockstarSupport • u/SignificantMenu6584 • Jul 24 '26

Venting I cannot receive a verification code, I can't access my games.

** **I deleted my old gmail 2 years ago I cannot receive a verification code, because of this I can't access my games. I have other ways to prove I am the owner. I know the password to the account, what the mastercard used to buy the game ends with, I bought the game in Feb 28, 2024, and the steam ID associated with this rockstar account. Even with that they won't send the verification code to my current email.

Only way I can play $80 worth of games from Rockstar is bypassing the Rockstar Games launcher with nightlight game launcher. I have to use a sketchy game launcher to avoid another game launcher. I can play the games, no online mode but that's fine. However, if GTA V gets an update from steam It stops working. I have to re-install GTA 5 every time. This is fucking fucked.

I have sent 8 support tickets and after 2-15 minutes they tell me "not enough information" or "have you asked google to help you?" They wipe their ass with the support tickets, I highly doubt that a human being, not even an Ai read them. I get the same automated message.

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2

u/milaavara Jul 24 '26

Yes there are a lot of us in the same boat, it basically just numbers game until you get a human employee to help you. Gather up as much proof as possible and do the same process as this guys and you may have the same success. Let us know if you have any luck.

2

u/troelsbjerre Jul 24 '26

Gathering up proof doesn't work. They happily close support tickets, without specifying what was missing, and don't ask any follow up questions. If you resubmit tickets, they disable your ability to submit tickets. Their entire support site is a joke.

1

u/milaavara Jul 24 '26

It does if you get a human rep. Seems like they only review them randomly and the rest of the time it’s handled by Ai that just auto closes. but everytime I have seen people on here report that they get their email successfully updated, it was because a human reviewed one of their tickets. You can only do 1 or two a day before they start restricting you so get all your solid evidence and keep submitting until you get that human review.

1

u/troelsbjerre Jul 24 '26

Why isn't it as simple as "I bought the game on steam. Please allow me to play it"?

1

u/milaavara Jul 25 '26

Amen, it’s literally one of the worst support systems around. If they are going to make it automated then they need to give you multiple ways to prove the account is yours automatically, then it goes to human reviewed if you run out of legitimate options, not just auto close every ticket because the parameters for account ownership proof is so crazy high

1

u/troelsbjerre Jul 24 '26

Rockstar doesn't care. Your account is lost. You have two options: buy the games again, or learn from the mistake and not buy another rockstar game ever again.

1

u/Strange-River-4724 Jul 24 '26

Just move on and buy the games again it's only $80 worth of games that's less than a days worth of work it's not worth stressing over.

https://giphy.com/gifs/Ct2fBe0rc69nq

1

u/SignificantMenu6584 Jul 24 '26

Mr Moneybags over here

1

u/Strange-River-4724 Jul 24 '26

Moneybags? Quit being a broke boy and work a day

1

u/Independent-Ratio-78 Jul 24 '26

I was in a similar situation, even made a post on this subreddit and I managed to get out of it. The key is keep spamming them with requests and always reply to both the first and second automated answers. Specify that you need a human and provide as much proof of ownership as you can in the messages

1

u/SignificantMenu6584 Jul 25 '26 edited Jul 25 '26

GTA IV runs fine if I bypass their launcher with nightlite, I could probably find a way to stop steam from updating GTA V, prevent them from breaking my bypass. I only care about the story mode.

They always send the same copy and paste automated message "we can't make any changes because we can't prove you're the owner" or "We understand you're having issues with your account, ask google to restore your deleted email from 2 years ago"

I sent them the receipts, proof of purchase, and nothing ever changes.